Veterinary Customer Service Representative - Receptionist
About The Position
READY FOR A REWARDING CAREER HELPING ANIMALS AND PEOPLE? We Love Pets and People. Bellevue Veterinary Emergency and Specialty Hospital was established with one goal in mind: to be there for pets and their people. We know emergency visits aren't planned, and navigating specialty care can be overwhelming. We are looking for dedicated team members to join our growing team and help us implement people-centric processes to create an environment where pets receive world class care and pet parents receive clarity and compassion at every step in the process. At Bellevue Veterinary Emergency & Specialty, we work hard to deliver unparalleled care, experiences for our patients and clients. Providing fulfilling careers and enabling healthy work-life harmony aren't talking points for us, they're part of who we are. We listen to our staff to understand what matters most, and work to ensure everyone has the support they need to thrive. We believe learning is a life-long commitment. Building our team, we require leaders who take the initiative to grow—and we help them do just that. Our goal is to help people be the best version of themselves. Interested in learning a new skill? Pursuing another credential? We're on your side, providing resources and support to help you fulfill your goals. As Customer Service Representative (CSR) you will actively recruit new clients and promote hospital services. You will be scheduling client visits and driving the flow of clients and pets through the hospital to aid the productivity of the veterinary medical team. You will provide exceptional and compassionate communication with our clients to help coordinate effective patient care and influence pet parents to return and refer their friends and families.
Requirements
- Ability to provide effective customer service principles.
- Basic knowledge of medical terminology.
- Basic proficiency with a variety of computer programs including Microsoft Office Suite.
- Basic written, verbal, and active listening communication skills.
- Strong customer relations and interpersonal skills.
- Exercises tact and diplomacy in dealing with sensitive issues and situations.
- Prioritize work and handle a variety of tasks simultaneously, with frequent interruptions.
- Strong organizational and time management skills.
- Effectively and quickly responds to requests in a proactive manner.
- Strong attention to detail and high level of accuracy.
- High School Diploma or GED required
- 1+ years experience in veterinary, healthcare, or retail sales/customer service required
Responsibilities
- Foster a culture built on our values: Respect, Learning, Do the Right Thing, WOW Service, and Fun.
- Maintain knowledge of the services the hospital provides and utilizes the information to promote the hospital's services and products to existing and prospective customers.
- Welcome clients and pets, ensuring that they are comfortable in the hospital.
- Assist incoming clients. Document and enter the pet's history, requested services, and other pertinent information within the practice management software.
- Direct the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
- Answer basic questions from clients on the phone and in person, act as an initial triage to determine patient's service needs. Refer the patient to the appropriate veterinary team member as needed.
- Schedule client appointments and follow-up exams. Work with veterinarian(s) and medical support team as needed to ensure optimal scheduling.
- Assist outgoing clients by providing all necessary instructions, information, and invoices.
- Dispense prescription items per the veterinarian's instructions and sells retail products.
- Responsible for cash management including accepting payments for products and services provided. Perform daily reconciliation of the cash drawer.
- Respond to customer complaints in a professional, courteous manner and act satisfactorily to resolve the problem.
- Support a practice environment that promotes collaboration and teamwork to ensure the delivery of quality, compassionate, effective, and efficient health care to pets.
- Comply with all practice policies, quality assurance guidelines, and minimum standards of care.
- Perform other duties and projects as requested.
Benefits
- 401(k) retirement plan with company matching
- Employee assistance program offering complimentary family, financial, substance abuse, and mental health counseling
- Complimentary uniform
- Generous employee pet healthcare discounts
- Opportunities for participating in international philanthropic projects through Lakefield's partnership with World Vets
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
