Veterinary Customer Service Representative, FVRC

Ethos Veterinary Health•Estero, FL

5d•$18

About The Position

The Florida Veterinary Referral Center (FVRC) is growing and hiring a Part-time Customer Service Representative to join our fast-paced specialty and emergency hospital. If you thrive in a collaborative environment and take pride in exceptional client communication, we’d love to meet you! Why You’ll Love Working at FVRC Starting at $18/hour , based on experience Part-time, evenings and weekends Shift differentials for weekends No overnight CSR shifts Multiple weekday and weekend schedule options Supportive, team-oriented culture with room to grow in veterinary medicine About Us FVRC is a busy specialty and emergency hospital committed to delivering outstanding patient care while supporting pet owners every step of the way. As our hospital continues to expand, we’re growing our CSR team to better serve our community—and invest in those looking to level up their careers in vet med. Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, EVH provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulations.

Requirements

1–2 years of experience in a veterinary specialty, emergency, or high-volume practice
Excellent verbal and written communication skills
Strong organization and attention to detail
Comfortable using technology and learning new systems
Ability to problem-solve and adapt quickly
A team-first mindset and commitment to exceptional client service

Responsibilities

Serve as the first point of contact for clients, setting the tone for exceptional care
Manage a high-volume, multi-line phone system
Communicate closely with medical staff to ensure seamless client experiences
Accurately document client and patient information in medical records
Process payments, refunds, and cash handling
Maintain accuracy and professionalism in a fast-paced environment
Uphold FVRC’s core values, standards of care, and mission