Vetting Business Development Manager

Warwickshire Police • , CT

14h

About The Position

Vetting Business Development Manager Permanent Full time Stratford-upon-Avon Grade H (£50,949.00 - £57,186.00) Those on the redeployment register will be given prior consideration. The main purpose of the role is to lead the development and modernisation of the Police National Vetting Service by driving organisational change, embedding continuous improvement and developing business growth. To oversee vetting performance improvement, implement service transformation, and ensure a high performing, compliant, customer focused national vetting service aligned to the Vetting Strategic Delivery Plan. To be accountable for delivery to the Force Vetting Board and senior leaders on change outcomes, strategic development and performance information and business intelligence.

Requirements

• Educated to Degree level or able to demonstrate equivalent professional experience in areas such as vetting, analysis, business development, project/programme management or continuous improvement.
• Comprehensive understanding of national vetting standards, including the Vetting Code of Practice, relevant Home Office guidance and associated legislation (or willingness to achieve within first 6 months).
• Strong knowledge of continuous improvement methodologies and analytical techniques used in process review, service redesign and organisational change.
• Knowledge of structured project and programme management approaches, with PRINCE2, MSP or similar methodologies desirable.
• Sound understanding of performance management frameworks, KPI design, data analysis principles and quality assurance approaches used in service environments.
• Knowledge of business planning, forecasting and demand analysis, including the ability to assess future resource and workload implications.
• Awareness of financial management principles, commercial development and income-generating models applicable to public-sector services.
• Proficient understanding of modern systems, digital tools and data platforms that support service performance, workflow management and customer experience.
• Significant experience leading service development, business growth or commercial improvement initiatives within a complex or regulated environment.
• Proven experience delivering organisational change, including redesigning processes, implementing new systems or leading cultural transformation programmes.
• Demonstrable experience of project or programme management, including planning, risk management, stakeholder engagement and structured delivery.
• Experience managing in a performance-driven service, including interpreting performance data, producing reports, identifying trends and driving improvement actions.
• Experience in conducting complex analysis (operational, financial, demand or risk-based) and translating findings into actionable recommendations.
• Experience in quality assurance, compliance or audit-based environments with a focus on standards, consistency and accuracy.
• Experience building and sustaining effective relationships with senior leaders, customers, partners, suppliers or external stakeholders.
• Experience managing and developing teams to deliver high performance, including motivating staff through periods of significant change.
• A proven leader with the ability to motivate and lead a team of staff across various locations within a matrix management environment.
• Experience developing business cases or proposals in support of investment, strategic decisions or service expansion.
• Experience working under pressure, balancing competing demands and delivering within strict deadlines.
• Strong leadership and people-management skills, with the ability to inspire, engage and develop staff, promoting wellbeing and professionalism.
• Excellent analytical and problem-solving skills, including the ability to interpret complex datasets, identify issues and design effective solutions.
• Advanced communication skills, including writing high-quality reports, delivering presentations and influencing senior leaders.
• Strong stakeholder-management and negotiation skills, with the ability to challenge constructively and secure buy-in for change.
• Skilled in project planning and delivery, including managing risks, dependencies, benefits and changing priorities.
• Ability to design and use performance frameworks, KPIs, dashboards and analytical tools to support data-driven decision-making.
• Ability to conduct demand analysis, assess resource impacts and contribute to strategic planning.
• High degree of IT literacy, including MS Office, performance/reporting tools and process-mapping software (e.g., Visio).
• Ability to work independently and collaboratively, managing competing priorities in a fast-paced environment.
• Strong commercial awareness, with the capability to identify income opportunities, improve service value and ensure financial sustainability.

Nice To Haves

• Knowledge of structured project and programme management approaches, with PRINCE2, MSP or similar methodologies desirable.

Responsibilities

• Lead the full lifecycle of service development and change projects, applying structured project and programme management methodologies (including PRINCE2/MSP where appropriate).
• Oversee change initiatives impacting systems, processes, service delivery and customer experience. Ensure that the implications of new initiatives on vetting demand, performance and resources are fully assessed, understood, and clearly communicated. Post implementation of change, lead on monitoring and continuous improvement to support benefits realisation and improve productivity and efficiency.
• Lead and embed a continuous improvement culture across the vetting function by applying recognised CI methodologies and analytical tools to drive process reviews and organisational design activities to enhance efficiency, effectiveness and consistency of national vetting services. Influence senior stakeholders and practitioners to secure commitment and successful adoption of new processes, systems and practices. Conduct both demand analysis and forecasting to inform change planning and resource decision-making.
• Lead the design, implementation and delivery of the Vetting Business Development Strategy by identifying and developing growth opportunities across public, private and voluntary sectors, ensuring financial sustainability. Build and maintain strong strategic relationships with partner organisations, clients and national stakeholders and lead collaborative activities to identify process improvements to enhance service delivery. Produce robust business cases and proposals that support investment, service expansion and innovation.
• Lead the development of end-to-end performance and quality management of the vetting function, ensuring delivery against national standards, Force Vetting Board expectations, and Service Level Agreements by designing and maintaining robust performance frameworks, KPIs, dashboards and reporting tools. Analyse data to identify improvements and implement corrective action. Oversee development of quality assurance processes to ensure full compliance with the Vetting Code of Practice, Home Office guidance, and all national vetting standards.
• Lead, motivate and develop the vetting workforce by fostering an engaged, high-performing team culture, promoting wellbeing, upholding professional standards and ensuring staff are supported, skilled and empowered to deliver an excellent national vetting service.
• To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager