Vetting/onboarding Specialist

Aston Carter • Austin, TX

2d • $30 - $30 • Onsite

About The Position

Join a dynamic team as a Vetting/Onboarding Specialist, working closely with acquisition, program, and account managers. Our mission is to support last mile delivery operators across North America, with a vision for global expansion. We prioritize quality, customer experience, efficiency, and growth.

Requirements

• 3+ years of experience in an administrative support capacity, preferably from a large organization.
• Proficiency in Salesforce and MS Excel.
• Bachelor’s Degree strongly preferred.

Nice To Haves

• Experience in HR, Finance, or Compliance administration.
• Experience in process analysis and improvement.

Responsibilities

• Vet and verify business documents for potential partners.
• Validate EIN and articles of organization.
• Confirm business ownership and verify business records and personnel.
• Track background checks using Accurate.
• Communicate effectively with ADE’s, Account Managers, and BDM’s.
• Review business documents and FAQs.
• Demonstrate proficiency in Salesforce, reporting, and Microsoft Excel.
• Review and write Standard Operating Procedures (SOPs).
• Provide leadership to other Vetting Support team members.
• Develop and refine new vetting processes for program expansions.
• Create, execute, and track vetting plans for Delivery Partners.
• Improve customer experience collaboratively with team members.
• Define and execute processes independently.
• Identify and implement process improvements.
• Escalate issues and suggest solutions.
• Track and report progress on key metrics.
• Support data collection and prepare reports.
• Manage escalations and execute routine tasks.
• Identify operational problems and suggest solutions.
• Provide reports to senior management and stakeholders.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level