Vice President Member Experience
About The Position
About Securityplus Federal Credit Union: Since 1938, Securityplus Federal Credit Union has proudly served our members and communities as a not-for-profit financial institution. Our mission is to empower people with financial security, providing the tools, resources, and guidance they need to reach their goals with confidence. Guided by our CARES values of Collaboration, Agility, Respect, Excellence, and Spirit, we create meaningful connections and deliver exceptional service in everything we do. We believe in doing what is right for our members, supporting one another as a team, and making a positive impact that extends far beyond our branches. Our vision is to be our members’ first choice by providing experiences that inspire trust, confidence, and long-term relationships. When you join Securityplus, you become part of a purpose-driven team that believes in service, growth, and the power of community. About this Role: As the Vice President Member Experience, you will lead the strategy and execution of branch operations, service excellence, and member engagement across Securityplus Federal Credit Union. You will play a key role in transforming the member experience into a competitive advantage by strengthening service delivery, coaching branch leadership, and aligning operational performance with enterprise strategy. Working closely with the Executive Vice President, Chief Strategy and Experience Officer, and the Member Experience leadership team, you will help guide the performance, culture, and development of our branch network while ensuring that every interaction reflects our commitment to making every moment matter for our members. Success in this role is demonstrated through strong branch performance, highly engaged teams, exceptional member satisfaction, and consistent delivery of our mission and values.
Requirements
- Bachelor's degree or equivalent work experience is required
- Ten (10) years’ experience managing service, sales, and operations in a financial institution, required
- Seven (7) years’ experience in a leadership role in a high-volume sales environment, preferred
- Experience in a credit union or banking environment, preferred
- Certified Financial Counselor (CCUFC) designation, preferred
- Preferred: MBA or relevant master’s degree
Nice To Haves
- Seven (7) years’ experience in a leadership role in a high-volume sales environment
- Experience in a credit union or banking environment
- Certified Financial Counselor (CCUFC) designation
- MBA or relevant master’s degree
Responsibilities
- Lead Market and Branch Performance
- Develop and Coach Branch Leadership
- Drive Growth and Relationship Development
- Execute Enterprise Strategy
- Ensure Operational Excellence and Risk Management
- Serve as a Community and Brand Ambassador
- Model and Champion Our CARES Values
Benefits
- Competitive Salary & Benefits Package: We offer a competitive salary and comprehensive retirement benefits, including a 401(k) with company contributions, health, dental, and vision coverage, along with the opportunity to earn an annual performance bonus.
- Opportunities for Career Growth: We value internal development and offer opportunities for career progression into new roles and other departments.
- Work-Life Balance: We believe in work/life balance. No burnout allowed here!
- Culture of Fun and Collaboration: No egos, no endless meetings—just a team of passionate people who genuinely love working together.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Number of Employees
11-50 employees
