Vice President Member Experience

Securityplus Federal Credit Union • Milford Mill, MD

5d

About The Position

As the Vice President Member Experience, you will lead the strategy and execution of branch operations, service excellence, and member engagement across Securityplus Federal Credit Union. You will play a key role in transforming the member experience into a competitive advantage by strengthening service delivery, coaching branch leadership, and aligning operational performance with enterprise strategy.
Working closely with the Executive Vice President, Chief Strategy and Experience Officer, and the Member Experience leadership team, you will help guide the performance, culture, and development of our branch network while ensuring that every interaction reflects our commitment to making every moment matter for our members.
Success in this role is demonstrated through strong branch performance, highly engaged teams, exceptional member satisfaction, and consistent delivery of our mission and values.

Requirements

• Bachelor's degree or equivalent work experience is required
• Ten (10) years’ experience managing service, sales, and operations in a financial institution, required
• Seven (7) years’ experience in a leadership role in a high-volume sales environment, preferred
• Experience in a credit union or banking environment, preferred
• Certified Financial Counselor (CCUFC) designation, preferred

Nice To Haves

• MBA or relevant master’s degree

Responsibilities

• Lead Market and Branch Performance
• Develop and Coach Branch Leadership
• Drive Growth and Relationship Development
• Execute Enterprise Strategy
• Ensure Operational Excellence and Risk Management
• Serve as a Community and Brand Ambassador
• Model and Champion Our CARES Values

Benefits

• Competitive Salary & Benefits Package: We offer a competitive salary and comprehensive retirement benefits, including a 401(k) with company contributions, health, dental, and vision coverage, along with the opportunity to earn an annual performance bonus.
• Opportunities for Career Growth: We value internal development and offer opportunities for career progression into new roles and other departments.
• Work-Life Balance: We believe in work/life balance. No burnout allowed here!
• Culture of Fun and Collaboration: No egos, no endless meetings—just a team of passionate people who genuinely love working together.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees