Villa Operations Manager

MGM Resorts • Las Vegas, NV

7d • Onsite

About The Position

The Villa Operations Manager is primarily responsible for overseeing daily operations and staff while ensuring guest services that aligns with SHOW service basics. This position plays a vital role in maintaining a culture of excellence, team engagement, and financial management.

Requirements

• High School Diploma or GED required
• 2+ Years of Prior relevant supervisory experience at a major hotel/resort required
• 3+ Years of Prior relevant experience in guest service, hotel operations and/or food and beverage at a major hotel/resort required

Responsibilities

• Develops collaborative relationships and synergy with all support departments such as Casino Marketing, Luxury Experience, Convention Sales & Services, Facilities, Security, Housekeeping, Front Services, Sky Pool, Front Office, F&B and Executive Offices
• Oversees the F&B operations of the in-villa meal services, as well as wine and liquor selection, and inventory control
• Oversees the F&B operations of the Baccarat and Villa Prive meal services, as well as wine and liquor selection, and inventory control
• Assists with planning and execution of private functions within the Villas, Presidential and Chairman suites to include menu selections, pricing and staffing of the event
• Partners with the culinary team on the development and implementation of offerings, menu presentations and menu education of the butlers
• Works closely with Director to contribute to the development, execution and measurement of the strategic plan and yearly operating goals; creating ways to grow revenue streams, effectively recognize areas of opportunity for cost containment, and prepare justification for budget variations
• Educates departmental leadership on departmental goals ensuring the commitment and support of all team members as they directly affect the success of the department
• Monitor fiscal budget and marketing strategies to produce both short-term and long-term profitability
• Further enrich the guest experience by continuously reviewing, implementing, and refining procedures to meet high levels of guest satisfaction
• Anticipates guest needs and provide service to each guest quickly and accurately; advises manager of any guest complaints
• Ensures the properties physical assets are protected and maintained through continual process review and on- going preventative maintenance meeting the high standards set forth by a luxury resort
• Stays knowledgeable on hospitality benchmarks to ensure that the Villa experience is meeting and exceeding expectations of the luxury service market
• Proactively seek guest feedback and liaise with other departments when opportunities present themselves ensuring a seamless and elevated guest experience.
• Regularly review departmental visions, enhancements and updated protocols are transcended to all team members.
• Ensures effective execution of all people programs that support employee engagement and accountability
• Fosters a management team that possesses and delivers on key strategies of guest services, employee relations, team cooperation, financial responsibility and asset management
• Maintains a work environment that promotes service, teamwork, performance feedback, individual recognition, mutual respect, and employee satisfaction
• Responsible for quality hiring, training, coaching, and succession planning processes that encompass the Company’s diversity commitment as well as discipline, terminations, and other changes to an employee’s status

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED