VIP Relationship Manager

Evolution•Philadelphia, PA

6d•$80,000 - $100,000

About The Position

The VIP Relationship Manager supports the commercial strategy by building strong working relationships with customer VIP management teams and assisting in the delivery of high-impact VIP initiatives. The role focuses on driving high-value player engagement, revenue growth, and product awareness through coordinated VIP activities, events, and targeted promotions.

Requirements

Minimum 2 years of experience in a commercial, coordination, marketing, events, or client-facing role (gaming, entertainment, or hospitality experience is a plus).
Demonstrated strong communication and relationship-building skills with a customer-oriented and business mindset.
High attention to detail and strong organizational skills.
Commercial awareness and interest in revenue-driven initiatives.
Ability to manage multiple tasks and stakeholders simultaneously.
Ability to clearly communicate with business stakeholders, advise and apply best practices, and set a strategy for developing business needs.

Nice To Haves

Experience in online gaming, iGaming, or digital entertainment
Exposure to VIP, loyalty, CRM, or player engagement initiatives
Event coordination or campaign support experience
Comfort working with data, reports, and performance metrics

Responsibilities

Act as a day-to-day point of contact for customer VIP management teams, supporting ongoing collaboration and communication.
Coordinate VIP-focused commercial initiatives aligned with revenue and engagement objectives.
Support relationship-building efforts that strengthen the supplier’s position with operator VIP teams.
Plan, coordinate, and execute VIP player events (online and offline), including tournaments, promotions, hospitality, and experiential activations.
Coordinate logistics, timelines, and internal stakeholders to ensure smooth delivery of VIP initiatives.
Execute post-event follow-ups, feedback collection, and performance reviews.
Support VIP-focused new game launches and promotional campaigns.
Prepare and conduct training/demo sessions on content releases, new tools, and features.
Work with commercial, marketing, and product teams to ensure VIP managers are informed of upcoming releases, key features, and positioning.
Assist in tailoring VIP messaging and activities to align with high-value player preferences.
Track and report on performance of VIP initiatives, including engagement, revenue impact, and qualitative partner feedback.
Prepare summaries, reports, and insights to support commercial decision-making.
Maintain accurate records of VIP activities, contacts, and outcomes.
Ensure alignment between VIP activities and broader commercial and brand objectives.
Support continuous improvement of VIP engagement processes and best practices.