VIP CRM Manager

Career Hub•Capon Bridge, WV

About The Position

RISK inc: An International iGaming Company Pushing the Boundaries of Entertainment Who We Are: An international iGaming company specializing in identifying and fostering the growth of high-potential entertainment markets. With 1000+ professionals in 20+ locations, we operate in 10 countries, serving over 300,000 customers. Always Pushing the Boundaries? You Already Belong at RISK! Our global-scale operations are based on strong internal expertise, analytics, and data research. We have expertise in iGaming operations (sports betting, online casino), digital and affiliate marketing, tech solutions, and data analytics.

Requirements

2+ years of CRM experience within the iGaming industry (Casino and/or Sportsbook);
Experience working with VIP or high-value player segments;
Strong analytical mindset and understanding of CRM and marketing performance metrics;
Hands-on experience with CRM automation platforms and campaign management;
Experience with segmentation, A/B testing, and campaign performance analysis;
English proficiency at B2 level or higher;
Strong execution skills, attention to detail, and ability to manage multiple campaigns simultaneously.

Responsibilities

Plan, launch, and optimize CRM campaigns for VIP and high-value player segments;
Manage the full lifecycle of VIP CRM campaigns: segmentation, communication setup, launch, monitoring, and post-campaign analysis;
Support development of personalized VIP player journeys and engagement scenarios to improve retention and reduce churn;
Monitor performance of VIP CRM activities and provide insights and recommendations based on key metrics (LTV, NGR, retention, ROI);
Work with CRM tools and automation platforms to implement targeted campaigns and bonuses;
Contribute to optimization of VIP bonus usage while maintaining performance efficiency;
Collaborate with VIP Account Management, Analytics, and Product teams to improve player engagement and campaign effectiveness.