Virtual Patient Service Representative – Cardiology (Hybrid)

Urrly•Columbia, MD

6d•$18 - $20•Hybrid

About The Position

If you’ve worked in a busy outpatient clinic, you know the pressure. Phones ringing nonstop. Patients at the window. Copay conversations. Testing logistics. Constant interruptions. This role is different. No inbound phone queue. No copay collection. No testing coordination. No in-person check-ins. Just focused follow-up scheduling in a structured, task-driven virtual workflow. For the right person, this kind of structured, virtual scheduling role can feel like a breath of fresh air. You’ll support follow-up cardiology appointments generated directly from NP task lists — running eligibility, ensuring referrals are secured, managing reminders, and protecting provider schedules. This role is ideal for experienced outpatient or specialty clinic schedulers who are comfortable: Managing provider calendars Running insurance eligibility Coordinating referrals Supporting prior authorization processes Working independently from structured task lists Cardiology experience is a plus — not required. Strong specialty clinic backgrounds such as GI, orthopedics, pulmonary, oncology, urology, or internal medicine transition well. If you’re looking to deepen your specialty experience and build a focused career path in cardiology scheduling, this is a strong next step. You’ll do well in this role if you: Have strong insurance and referral knowledge Communicate clearly and confidently Enjoy helping patients feel taken care of, even virtually Stay organized and task-driven Move quickly when schedules change Take ownership without needing constant direction This team values accuracy, independence, and minimal ramp-up.

Requirements

High school diploma or GED
2+ years medical scheduling or patient access experience in an outpatient or specialty clinic setting preferred
Strong insurance eligibility and referral knowledge
EMR/EHR experience
Strong communication skills — personable, clear, and confident when supporting patients virtually
Comfortable working in a structured, virtual coordination model

Nice To Haves

Cardiology experience is a plus — not required.
Strong specialty clinic backgrounds such as GI, orthopedics, pulmonary, oncology, urology, or internal medicine transition well.

Responsibilities

Work EMR-generated follow-up tasks (ex: return to clinic)
Schedule follow-up appointments only
Run insurance eligibility and confirm active coverage
Ensure referrals are secured and documented
Assist with prior authorization coordination
Manage reminder system to reduce no-shows
Refill canceled appointments quickly
Respond to administrative message pools
Print, fax, and mail patient letters or summaries
You are responsible for protecting provider schedules and keeping follow-up care organized.