Virtual Patient Service Representative – Cardiology (Hybrid)

Urrly • Columbia, MD

19h • $18 - $20 • Hybrid

About The Position

Virtual Patient Service Representative – Cardiology (Hybrid) If you’ve worked in a busy outpatient clinic, you know the pressure. Phones ringing nonstop. Patients at the window. Copay conversations. Testing logistics. Constant interruptions. This role is different. No inbound phone queue. No copay collection. No testing coordination. No in-person check-ins. Just focused follow-up scheduling in a structured, task-driven virtual workflow. For the right person, this kind of structured, virtual scheduling role can feel like a breath of fresh air. Columbia, MD 4 days onsite in a professional high-rise office | 1 remote Full-Time | Weekday business hours $18.00–$20.00/hour You’ll support follow-up cardiology appointments generated directly from NP task lists — running eligibility, ensuring referrals are secured, managing reminders, and protecting provider schedules.

Requirements

• High school diploma or GED
• 2+ years medical scheduling or patient access experience in an outpatient or specialty clinic setting preferred
• Strong insurance eligibility and referral knowledge
• EMR/EHR experience
• Strong communication skills — personable, clear, and confident when supporting patients virtually
• Comfortable working in a structured, virtual coordination model

Nice To Haves

• Cardiology experience

Responsibilities

• Work EMR-generated follow-up tasks (ex: return to clinic)
• Schedule follow-up appointments only
• Run insurance eligibility and confirm active coverage
• Ensure referrals are secured and documented
• Assist with prior authorization coordination
• Manage reminder system to reduce no-shows
• Refill canceled appointments quickly
• Respond to administrative message pools
• Print, fax, and mail patient letters or summaries
• Protecting provider schedules and keeping follow-up care organized.

Benefits

• Medical
• dental
• vision
• PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED