Visitor Experience Team Lead

Storm King Art Center • New Windsor, NY

20h • $23 • Onsite

About The Position

This position coordinates and oversees the day-to-day operations in assigned zones. Team Leads provide a security presence onsite. They also ensure visitors have an exceptional experience by answering questions, providing general information and assisting in wayfinding.

Requirements

• Minimum of 1 season of Storm King Visitor Experience service required
• Previous cash handling experience required
• Strong interpersonal and customer service skills
• Proficiency working well both individually and as part of a team
• A strong belief in Storm King’s mission and vision, and the ability to articulate this in a persuasive and inspiring manner
• Demonstrated passion for the visual arts, with a strong commitment to making art collections more accessible and meaningful to the general public
• Ability to represent Storm King and its mission to a wide external audience; communicate effectively and interact with all levels of staff, the public and visitors in a positive, professional, and friendly manner
• Proven capability to juggle multiple priorities simultaneously; making sound judgments and decisions
• Experience performing with a high level of professionalism and integrity
• Expected to be reliable, punctual, and flexible
• Valid Class D driver’s license with a clean record, without driving restrictions

Nice To Haves

• CPR/First Aid Certification preferred

Responsibilities

• Fulfill the role of all posts, ensuring proper coverage and function for daily operations
• Promote a congenial work environment, relay information from daily briefings, address staff concerns and problem-solve strategies for handling customer service situations
• Provide a security presence during non-public hours as appropriate
• Issue trespassing notices
• Monitor cameras
• Perform daily open and closing procedures
• Perform daily cash handling procedures
• Provide customized service, responding to each visitor’s needs: directions about accessibility, Bloomberg Connects, parking, activities for children and families, wheelchairs, etc.
• Lead or assist in site-wide emergency responses in alignment with the Emergency Response Plan
• Report and respond to general safety concerns
• Ensure proper break and rotation schedules are adhered to and covered by performing continuous patrols of the site and filling in when needed
• Includes Bike Rentals, Trams, and Admissions
• Support daily site operations
• Fulfill cart requests
• Assist with set up and breakdown of events and programs
• Manage a safe flow of traffic on site
• Maintain alcohol perimeters
• Restock visitor resources and spaces throughout the site
• Support the training of Visitor Experience Attendants
• Respond to visitor complaints and escalate as appropriate
• Complete daily, weekly, and monthly site tasks including but not limited to:
• Laundry
• Weekly inspections of carts, trams, and sculptures
• Monthly bike and helmet inventory
• Monthly AED (Automated External Defibrillator) & First Aid Kits check
• Attend meetings as appropriate.
• Complete and file incident reports, commercial release forms, and bike waivers
• Off Hours Monitoring
• Code/Key holders as appropriate
• Event Support

Benefits

• Storm King Art Center offers a collaborative and supportive environment where employees can thrive.
• Our total rewards package reflects our commitment to work-life balance and includes retirement savings and resources to support your well-being.
• Collaborative and Inclusive Culture: Work in an environment that values each team member’s perspective and fosters a spirit of inclusivity and collaboration.
• Professional Growth: With a focus on innovation, we support your development through ongoing training, mentoring, and opportunities to enhance your skills.
• Flexibility and Balance: Enjoy a work environment that promotes work-life balance, with flexibility to meet both professional and personal needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed