Visitor Experience Team Lead

Storm King Art CenterNew Windsor, NY
20h$23Onsite

About The Position

This position coordinates and oversees the day-to-day operations in assigned zones. Team Leads provide a security presence onsite. They also ensure visitors have an exceptional experience by answering questions, providing general information and assisting in wayfinding.

Requirements

  • Minimum of 1 season of Storm King Visitor Experience service required
  • Previous cash handling experience required
  • Strong interpersonal and customer service skills
  • Proficiency working well both individually and as part of a team
  • A strong belief in Storm King’s mission and vision, and the ability to articulate this in a persuasive and inspiring manner
  • Demonstrated passion for the visual arts, with a strong commitment to making art collections more accessible and meaningful to the general public
  • Ability to represent Storm King and its mission to a wide external audience; communicate effectively and interact with all levels of staff, the public and visitors in a positive, professional, and friendly manner
  • Proven capability to juggle multiple priorities simultaneously; making sound judgments and decisions
  • Experience performing with a high level of professionalism and integrity
  • Expected to be reliable, punctual, and flexible
  • Valid Class D driver’s license with a clean record, without driving restrictions

Nice To Haves

  • CPR/First Aid Certification preferred

Responsibilities

  • Fulfill the role of all posts, ensuring proper coverage and function for daily operations
  • Promote a congenial work environment, relay information from daily briefings, address staff concerns and problem-solve strategies for handling customer service situations
  • Provide a security presence during non-public hours as appropriate
  • Issue trespassing notices
  • Monitor cameras
  • Perform daily open and closing procedures
  • Perform daily cash handling procedures
  • Provide customized service, responding to each visitor’s needs: directions about accessibility, Bloomberg Connects, parking, activities for children and families, wheelchairs, etc.
  • Lead or assist in site-wide emergency responses in alignment with the Emergency Response Plan
  • Report and respond to general safety concerns
  • Ensure proper break and rotation schedules are adhered to and covered by performing continuous patrols of the site and filling in when needed
  • Includes Bike Rentals, Trams, and Admissions
  • Support daily site operations
  • Fulfill cart requests
  • Assist with set up and breakdown of events and programs
  • Manage a safe flow of traffic on site
  • Maintain alcohol perimeters
  • Restock visitor resources and spaces throughout the site
  • Support the training of Visitor Experience Attendants
  • Respond to visitor complaints and escalate as appropriate
  • Complete daily, weekly, and monthly site tasks including but not limited to:
  • Laundry
  • Weekly inspections of carts, trams, and sculptures
  • Monthly bike and helmet inventory
  • Monthly AED (Automated External Defibrillator) & First Aid Kits check
  • Attend meetings as appropriate.
  • Complete and file incident reports, commercial release forms, and bike waivers
  • Off Hours Monitoring
  • Code/Key holders as appropriate
  • Event Support

Benefits

  • Storm King Art Center offers a collaborative and supportive environment where employees can thrive.
  • Our total rewards package reflects our commitment to work-life balance and includes retirement savings and resources to support your well-being.
  • Collaborative and Inclusive Culture: Work in an environment that values each team member’s perspective and fosters a spirit of inclusivity and collaboration.
  • Professional Growth: With a focus on innovation, we support your development through ongoing training, mentoring, and opportunities to enhance your skills.
  • Flexibility and Balance: Enjoy a work environment that promotes work-life balance, with flexibility to meet both professional and personal needs.
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