Visitor Information & Customer Service Intern

CRVA • Charlotte, NC

2d

About The Position

This internship provides a well‑rounded introduction to hospitality, customer experience, tourism, and visitor services, offering hands‑on exposure to guest engagement, customer service strategy, quality assurance, and citywide tourism operations. Interns will receive structured training, guidance, and supervision from CRVA management to ensure expectations and procedures are clearly communicated while gaining practical experience supporting customer experience programs, visitor services operations, and broader CRVA initiatives that enhance community hospitality and service excellence.

Requirements

• Strong customer service and communication skills.
• Interest in hospitality, travel, tourism, and customer experience.
• Proficiency in Microsoft Office and ability to research information quickly.
• Ability to multitask and stay organized.
• Ability to stand or walk for extended periods and lift up to 35 lbs.
• Currently enrolled in an accredited college or university program with studies focused in Hospitality, Sport Management, Tourism, Business, or related program.
• Strong interest in customer service and the hospitality industry.
• Excellent interpersonal and organizational skills.
• Willingness to work flexible hours, including evenings, weekends, and holidays as needed.
• Ability to work both independently and in a team-oriented environment.
• Passion for promoting Charlotte and contributing to its growing tourism sector.

Nice To Haves

• Knowledge of Charlotte and surrounding counties preferred.

Responsibilities

• Assist in preparing materials and managing registration for CX training programs.
• Organize materials for meetings, trainings, and presentations.
• Participate in Customer Experience Committee meetings and support related initiatives.
• Assist with CX special projects, quality assurance activities, and reporting (including data entry and filing).
• Shadow Visitor Specialists across all CRVA Visitor Info Center locations, including the airport.
• Learn call center operations, community outreach, retail operations, and mobile information desk functions.
• Provide visitor information to tourists, locals, and convention attendees.
• Promote Charlotte attractions, restaurants, accommodations, neighborhoods, and experiences.
• Explore Charlotte to build knowledge of transportation, hotels, attractions, and shopping districts.
• Distribute Charlotte City Guides to partners.
• Provide clerical support for CX and Visitor Services projects.
• Promote and model the CRVA’s Service Philosophy and Standards.
• Develop working knowledge of CRVA processes and departmental operations.
• Attend required meetings, trainings, and DEI Advisory Committee programs.
• Maintain professional attire, image, and demeanor; comply with all CRVA policies.
• Perform other duties as assigned.
• Consistently deliver the best in customer service. Model and be accountable ensuring that customers are always put first by living the CRVA Service Philosophy to deliver memorable customer experiences
• Champion CRVA’s mission, vision and core values and comply with organizations policies and procedures.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed