Sanctuary Ambassador - Visitor Information
About The Position
Best Friends Animal Sanctuary has approximately 25,000 – 30,000 annual visitors. The Sanctuary Ambassador is a first point of contact, and they play an integral role in welcoming our visitors and discussing the options at hand for a glimpse into our life-saving work. They are informed and up to date on all Sanctuary happenings, Best Friends' mission, and any new developments on the horizon. The Sanctuary Ambassador is responsible for providing our Information Station visitors with an engaging and informative experience, while answering questions about touring, volunteering and visiting the Sanctuary. The Information Station is located in the Sand Caves parking lot directly off Highway 89. We believe in treating everyone with kindness and compassion, building trust through authenticity and following through on commitments. We prioritize well-being alongside our mission, fostering strong relationships through open communication and transparent feedback. Diversity and inclusion are integral to our culture, enriching team dynamics by valuing diverse perspectives. Each team member is responsible for creating an inclusive environment where all voices are respected and contributing to a workplace that embodies our shared values and commitment to progress. By consistently aligning our actions with our Guiding Principles, we strengthen our culture and ensure that our values are lived every day.
Requirements
- Genuine passion for animal welfare and the mission of Best Friends Animal Society.
- Experience in a customer service-centric role.
- Ability to work independently with minimal supervision.
- Ability to retain and relay large amounts of information.
- Knowledge of local area and attractions in addition to Sanctuary experiences.
- Strong interpersonal skills, positive attitude, team player, personable, professional, and able to get along with people from different backgrounds.
- Well-developed organization skills to juggle multiple competing tasks and demands; with accurate, appropriate, clear, and concise written and verbal communication skills; and strong listening skills.
- Resourceful, get-it-done attitude; ability to adapt to new processes; detail-oriented, problem-solving, seeking answers independently and enthusiastically.
- Self-motivated to keep informed of facts about Best Friends news, events, and informational material to accurately relay them to visitors.
- Proficient computer skills are a must. Microsoft Office, Outlook, and Google Docs are preferred.
- Able to stand and sit for extended periods of time, and perform daily activities including, but not limited to lifting, carrying, reaching, stooping, squatting, cleaning, and bending.
- Work at a computer for extended periods of time with repetitive typing, arm, and hand motion.
- Work indoors and outdoors in a variety of weather conditions including extreme heat and cold.
- Comfortable working independently within an enclosed space.
- Daily hours and days of the week may vary according to the needs of the department's schedule; position includes weekends, and holiday work.
- Applicants for employment in the U.S. must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the U.S. by Best Friends Animal Society.
Nice To Haves
- Experience working in the tourism industry is desired.
- Bilingual or multilingual skills are preferred but not required.
Responsibilities
- Greet all visitors in a warm and inviting manner, both in the Information Station and across the Sanctuary.
- Provide information about tours, volunteer opportunities, adoptions, and the overall mission of Best Friends. This includes assisting with on-the-spot sign-ups for time-sensitive activities.
- Lead craft making activities for drop-in volunteers.
- Invite and encourage all visitors to become members and donors of Best Friends Animal Society.
- Sell snacks and beverages through POS system, maintain inventory.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
