VLT Assistant Shift Manager - Northfield Park

MGM Resorts International

10d • Onsite

About The Position

We’re looking for an energetic and motivated VLT Assistant Shift Manager to help lead the excitement on the casino floor! In this role, you’ll support daily slot operations during your assigned shift, guiding and mentoring team members while ensuring exceptional guest service and smooth operations. You’ll help create a positive work environment, communicate expectations, resolve guest or employee concerns, and ensure company policies and service standards are consistently followed. If you’re a natural leader who enjoys coaching a team, staying organized, and delivering memorable guest experiences in a fast-paced environment, this is your chance to step into a role where every shift brings something new and exciting.

Requirements

• High school diploma or GED
• Two years of prior relevant experience in a customer service environment
• Prior management experience preferred

Responsibilities

• Use strategies to engage employees, foster a positive work environment, gather and resolve employee issues, and retain top performers
• Maintain ongoing communication with employees to share information, listen to feedback, and role-model S.H.O.W. standards
• Effectively develop and mentor hourly employees to support employees’ career goals and to ensure all departmental standards and goals are understood and met
• Deliver a level of guest service which is consistent with the company’s and property’s core service standards
• Manage team expectations, ensuring compliance with departmental and company policies
• Provide instruction, training and implementation of service and other company programs to staff
• Research and resolve guest and / or employee issues effectively and professionally
• Manage, organize, and complete assigned projects with attention to detail within the established deadline
• Delegate job duties and tasks to employee’s utilizing SHOW as the basis for guest engagement
• Ensure inventory of all company equipment and sensitive keys during shift are maintained and accounted for
• Protect the confidentiality of company files and documents under immediate control
• Assist the Shift Manager with management of human resource responsibilities to include training, issuing discipline and ensure the proper documentation of all actions taken for assigned staff members

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Health & Income Protection Benefits (For eligible employees)
• Access to a variety of company Hotel, Food and Beverage, Retail, and Entertainment Discounts
• Free meals in our employee dining room
• Free parking
• Various programs and networking opportunities to help you get promoted
• Volunteer opportunities to give back to the community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED