Voice Transport Systems Engineer

GD Information Technology • Arlington, TX

19h • Onsite

About The Position

Voice Transport Systems Engineer Advance how our customers operate while you advance your career. Join GDIT as a Voice Transport Systems Engineer and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you. MEANINGFUL WORK AND PERSONAL IMPACT As a Systems Engineer Principal, the work you’ll do at GDIT will be impactful to the mission of DISA J6- Enterprise Transport Management - Next Gen (DISA ETM - NG) program at the Pentagon in Arlington, VA. Due to the nature of work this role entails, telecommuting is not allowed and will require the employee to report full-time onsite. Responsibilities include but are not limited to: Responsible for the health and maintenance of a large, complex networking infrastructure. Providing network administration and operational support to more than 90000 network-attached telephone devices. Provide comprehensive network administration, security enhancements and remediation, and troubleshooting of network devices such as routers, switches, and VoIP with a particular concentration on SIP. Understanding of best practices pertaining to network security and may require the development, deployment, and integration of network security services. Provides problem and incident resolution, including dealing with software and hardware vendor technical support Deploy and maintain network hardware, peripherals, services, and settings in accordance with industry standards and project/operational requirements Performs daily system monitoring; verifies the integrity and availability of networking hardware, services, systems, and key processes; reviews system and application logs Documents and performs network upgrades and modifications during ASI windows Provides on-call troubleshooting and issue resolution as required Develops and maintains installation and configuration procedures Partner with the information security personnel to assess potential exposure to vulnerabilities, identify mitigation plans, and ensure compliance with enterprise security baselines and standards Acts as a liaison with other groups to provide information sharing pertaining to the needs of the diverse set of computer users supported by the client as a whole. Develop scripts and other automation solutions to aid in the completion of migration and integration tasks. Review problems to understand the root causes of issues and ensure proper fixes are implemented Provides phone support to users during the time of peak demand as needed. Inform management in a clear, concise, and timely manner of any customer or technical issues Be responsive and decisive on adjusting architecture as customer requirements and technology evolves Coordinate with on-site support personnel while troubleshooting Use enterprise service management tools to initiate, respond, and track service requests Create reports and analyze performance metrics Adhere to change management processes and procedures

Requirements

• Active Secret clearance
• 8+ years of related experience
• Bachelor’s Degree in a related field. Work experience considered in lieu of degree.
• DoD 8570 IAT Level II Certification or higher
• One or more of the following active network certifications: Cisco Certified Network Administrator (CCNA) Cisco Certified Network Professional (CCNP) Juniper Network Certified Internet Associate (JNCIA-Junos) Juniper Network Certified Internet Specialist (JNCIS-ENT) Or Related Telephony Certification from Avaya, Nortel, AT&T, etc.
• Broad understanding of network infrastructure topologies, security policies, firewalls, and the L2/L3 switch, SBC, and router infrastructure
• Extensive experience troubleshooting, managing and monitoring the health of Cisco and Juniper routers and switches
• In depth knowledge of TCP/IP protocols.
• Experience deploying, managing, and troubleshooting network systems, switching, and routing protocol standards such as: TCP/IP, MPLS, OSPF, BGP, SDN, SIP, and 802.1x.
• Experience managing and troubleshooting DNS, DHCP, IPAM, and NTP in a large multi-site environment
• Experience using network management and analysis tools such as SNMP probes, network taps, and traffic analyzers
• Experience with Network Management & Performance platforms, such as NetScout, IBM NetCool, Solarwinds NMS products, NetBrain, Infovista
• Experience building configurations using CLI
• Experience with network security, including firewall, IDS/IPS, VPN, and vulnerability remediation
• Experience creating & updating network topologies using Visio
• Creating and documenting processes and creating work instructions
• Experience creating scripts to automate routine administration tasks
• Experience working directly with customers
• Experience with supporting teleworkers and remote access technologies
• Possess flexibility to operate in a highly dynamic environment while ensuring a high level of operational effectiveness
• Excellent verbal skills and ability to communicate effectively with people who have varying degrees of technical expertise

Nice To Haves

• Experience with DHCP deployment; Infoblox IP Address Management (IPAM) and DHCP preferred
• Experience utilizing Remedy ITSM
• Experience administering and troubleshooting server operating systems such as Linux, Windows, or UNIX
• Experience managing Cisco Prime/Junos Space
• Experience with LDAP/PKI preferred

Responsibilities

• Responsible for the health and maintenance of a large, complex networking infrastructure.
• Providing network administration and operational support to more than 90000 network-attached telephone devices.
• Provide comprehensive network administration, security enhancements and remediation, and troubleshooting of network devices such as routers, switches, and VoIP with a particular concentration on SIP.
• Understanding of best practices pertaining to network security and may require the development, deployment, and integration of network security services.
• Provides problem and incident resolution, including dealing with software and hardware vendor technical support
• Deploy and maintain network hardware, peripherals, services, and settings in accordance with industry standards and project/operational requirements
• Performs daily system monitoring; verifies the integrity and availability of networking hardware, services, systems, and key processes; reviews system and application logs
• Documents and performs network upgrades and modifications during ASI windows
• Provides on-call troubleshooting and issue resolution as required
• Develops and maintains installation and configuration procedures
• Partner with the information security personnel to assess potential exposure to vulnerabilities, identify mitigation plans, and ensure compliance with enterprise security baselines and standards
• Acts as a liaison with other groups to provide information sharing pertaining to the needs of the diverse set of computer users supported by the client as a whole.
• Develop scripts and other automation solutions to aid in the completion of migration and integration tasks.
• Review problems to understand the root causes of issues and ensure proper fixes are implemented
• Provides phone support to users during the time of peak demand as needed.
• Inform management in a clear, concise, and timely manner of any customer or technical issues
• Be responsive and decisive on adjusting architecture as customer requirements and technology evolves
• Coordinate with on-site support personnel while troubleshooting
• Use enterprise service management tools to initiate, respond, and track service requests
• Create reports and analyze performance metrics
• Adhere to change management processes and procedures

Benefits

• Comprehensive benefits and wellness packages
• 401K with company match
• Competitive pay
• Paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
• Short and long-term disability benefits
• Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Principal