VP Channel Services

Kitsap Credit Union•Bremerton, WA

4d•$155,000 - $193,000•Hybrid

About The Position

Kitsap Credit Union is in search of a VP of Channel Services. This position is responsible for providing thought leadership and expertise to strategic initiatives relating to enhancing operations and payment services. Develops and executes an operating plan in support of the strategic goals of the Credit Union including optimization of people, process, and technology in back office operations and financial payment channels. This includes but is not limited to interchange revenue, while being responsible for the performance of the organization's payment and account support functions/supporting systems.

Requirements

Ability to assist with creation, communication, and implementation of a strategic vision.
Must be able to navigate complex relationship scenarios & able to influence others without direct reporting relationships.
Must have global perspective with payments industry expertise and proven experience in leading high-performance teams that successfully implement products and/or services that exceed member expectations.
Knowledge of workflow redesign and process improvement relating to one or more of the following payments: Wires, ACH, Mastercard/Visa card processing, ATM fleet management.
Knowledge of financial industry rules and regulations including payments
Working knowledge of card networks.
Team player who can manage projects in a dynamic work
Strong ability to build financial models and related scenario analyses.
Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Strong supervisory and leadership skills.
Ability to prioritize tasks and to delegate them with appropriate.
Proficient with Microsoft Office Suite software.
Understand, model, and represent KCU’s core values.
Bachelor’s degree in Business Administration, Management, related field, or equivalent experience required.
Ten or more years of experience with managing the back-office operations of banking products/services within a financial institution. Retail/Business mix preferred.

Responsibilities

Responsible for strategic oversight, efficiency, and of the development and support of payment channels including but not limited to ATM Fleet Management, ACH, Wires, Zelle, Mobile deposits, and Item Processing.
Creates a culture of understanding around leveraging of back-office automation and the need to upskill talent to generate higher levels of efficiency and improved employee/member experiences.
Collaborates with internal partners including but not limited to Project Management, Branch Operations, Information Technology, Marketing, Business Services, and all Lending lines of business to create and execute on the organization’s business strategies that are scalable.
Defines roadmaps that develop and execute a payments product & solutions that encompasses feedback from internal stakeholders, membership, and market changes.
Develops business cases, participates in vendor selection, and implementation/execution of vendor changes to meet evolving best practices and business needs.
Responsible to ensure the Credit Union’s relationship with service providers is optimized from a revenue and service standpoint, across all relevant business units.
Provides thought & innovation leadership by using experience & knowledge of the payments eco-system. Uses industry relationships to create & advance partnership opportunities that capitalize on the creativity and market reach of others.
Works collaboratively with internal stakeholders and subject matter experts to identify opportunities within our operations or payment solutions offerings in support of established strategic priorities,. Establishes roadmaps and/or project requests for prioritization based on strategic goals.
Works with Project Management and other business lines to execute Business Process Management solutions and thinking in projects and deliverables.
Monitors trends and provides ongoing insight to assist in the development and implementation of strategic initiatives with regard to a payment philosophy that meets member needs across all channels of business.
Prepares monthly narratives for Chief Digital Experience Officer, sharing accomplishments and key performance indicators (KPIs) that convey performance levels of whole department (all areas).
Drives best practices and establish KPIs to monitor and manage team and departmental performance.
Provides strategic departmental oversight related to Operations/payments including but not limited to ATM fleet management, Visa cards, check processing, Zelle, ACH, wires, and/or electronic records. and all required tax/government reporting.
Recommends and develops supporting framework and infrastructure to support the implementation of emerging technologies in payments, operations, or digital solutions.
Performs ongoing analysis of existing payment flows and executes process improvement opportunities.
Forecasts, budgets, and manages staffing levels.
Works with compliance and audit departments to ensure consistency and regulatory compliance.

Benefits

Free onsite parking
Annual time off and sick time accrued
11 Paid holidays
1 Personal floating day
Medical, Dental, Vision, Short- and Long-term Disability, Life and AD&D Insurance
Employee Assistance Program
Choose from a PPO medical plan or a High Deductible with a Health Savings Account
3% KCU funded Safe Harbor Contribution to your 401K
KCU will match up to 2% of your 401K contributions
All 401K contributions are 100% vested
Potential annual incentive in all roles within Kitsap Credit Union
Tuition reimbursement
8 hours of paid volunteer time off
Discounts on KCU's products and services
Enjoy unlimited ORCA transit access through KCU for less than $45 a year—your cost as an employee