VP, Client Services Account Management - Strategic Delivery

UnitedHealth Group•Eden Prairie, MN

12h•Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The dedicated Vice President, Client Services Account Management – Strategic Delivery is accountable for the overall success and contract execution for a high-profile Blue Cross Blue Shield Health Plan partner. The role is responsible for developing deep trusted relationships with C-suite executives and pharmacy/business leaders that drive strategic collaboration and promote long-lasting, mutually beneficial partnerships. You will also hold accountability for leading and developing a high-caliber, well-engaged client management team. Success is measured by client/market growth and retention, strategic leadership, financial performance, contract execution, employee engagement and the overall satisfaction of assigned clients. As Vice President, you must be comfortable operating and leading in an extremely fast-paced, complex environment and able to quickly understand/interpret how market events (i.e., federal regulations, state/local regulations, CMS requirements, drug manufacturer events, etc.) impact Health Plan clients and to advise proactively and react accordingly. You must possess a high degree of confidence, PMB sophistication, leadership strength, and executive presence. This role also requires a well-demonstrated business/financial acumen; salesmanship; innovation and the ability to successfully drive complex projects. The role leads initiatives to collect and respond to market insights through strategy, product, and go-to-market actions allowing the Health Plans segment and OptumRx to achieve a dynamic and competitive marketplace position. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

10+ years of healthcare industry experience, including progressive leadership roles and a proven track record of success
5+ years of Government Program (Medicare, Medicaid) experience, with solid expertise in regulatory and compliance requirements
Deep knowledge of the PBM/managed care pharmacy industry, including evolving market dynamics, pricing, and contracting models
Extensive account management experience with large, complex health plan clients, with demonstrated growth in responsibility, strategic partnership and contract management (interpretation, execution and negotiation)
Proven ability to engage and influence C-suite stakeholders, leading innovative, forward-thinking discussions
Demonstrated success leading and developing high-performing teams to achieve business outcomes
Deep financial acumen, including experience interpreting financial statements, identifying trends, driving strategic recommendations and managing client profitability
Willingness to travel up to 25%25

Nice To Haves

Experience partnering with sales and cross-functional teams to support RFP responses and finalist presentations
Demonstrated success leading complex negotiations, utilizing solid communication, influence, and listening skills
Solid program management experience, with the ability to lead complex initiatives end-to-end
Demonstrated ability to operate effectively and drive results within highly matrixed organizations

Responsibilities

Own and execute multi-year, account specific strategies that drive growth, retention, margin expansion, and long-term partnership value
Build and sustain C-suite and senior executive relationships with health plans and key consultant firms; serve as a trusted strategic advisor
Lead executive governance, including operating committees, QBRs, and escalation management
Maintain end to end accountability for contract performance, interpretation, and execution, ensuring compliance with commercial, regulatory, and financial terms
Own P&L performance for assigned accounts, including operating budgets, revenue growth, upsell targets, and cost to serve management
Lead renewals, amendments, and market checks in partnership with Pricing, Underwriting, Legal, and Finance
Proactively identify and mitigate financial, contractual, regulatory, and reputational risk
Partner with senior leaders across Optum Rx and Optum enterprise to deliver integrated client specific strategic plans
Serve as executive sponsor for complex initiatives
Ensure alignment between sales commitments, operational readiness, and delivery outcomes
Set and enforce a metrics driven client management and service model, holding teams accountable for performance and outcomes
Drive high client satisfaction and retention, including NPS performance
Serve as senior escalation point for high profile or mission critical client issues
Provide strategic input to product teams based on market intelligence, client needs, and consultant insights
Partner with Sales on RFPs, finalist presentations, and growth pursuits, articulating a clear and differentiated value proposition
Represent Optum Rx externally as a credible, visible market leader
Lead, develop, and retain a high performing account management organization, including succession and bench planning
Foster a culture of accountability, engagement, collaboration, and continuous improvement