VP Client Management
About The Position
The Vice President Client Management is responsible for management and oversight of the combined Client Management team in a given Operations location. As the VP Client Management, you will identify and launch strategic initiatives, focus on overall production attributes and larger client relationship issues, and fosters collaboration and alignment with sales leadership on strategic production initiatives. The VP Client Management will: Oversee all onsite pipeline management personnel and activities Direct and monitor regional team adherence to defined policies and procedures and confirm tasks and escalations are being driven by the team appropriately Collaborate with on-site leaders across locations to ensure client support functions are aligned along with day-to-day workflows Continually identify process improvement opportunities, and remedy any internal and external process inefficiencies Monitor monthly regional KPIs and provide feedback to team on regional metrics and areas for improvement Perform other related duties as required and assigned Demonstrate behaviors which are aligned with organizational culture and values
Requirements
- Bachelor’s degree or higher in business administration, finance or related field
- 10+ years of relevant work experience
- Contemporary knowledge of mortgage industry and operational practices
- Functional understanding of applicable federal, state and local lending regulations
- Software proficiency including Microsoft Office Suite and MS Visio
Responsibilities
- Oversee all onsite pipeline management personnel and activities
- Direct and monitor regional team adherence to defined policies and procedures and confirm tasks and escalations are being driven by the team appropriately
- Collaborate with on-site leaders across locations to ensure client support functions are aligned along with day-to-day workflows
- Continually identify process improvement opportunities, and remedy any internal and external process inefficiencies
- Monitor monthly regional KPIs and provide feedback to team on regional metrics and areas for improvement
- Perform other related duties as required and assigned
Benefits
- Comprehensive Medical, Dental, and Vision
- Paid Time Off Programs including vacation, holidays, illness, and parental leave
- Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
- Retirement benefits, life insurance, 401k match, and tuition reimbursement
- Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships
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What This Job Offers
Job Type
Full-time
Career Level
Executive
