VP/Director of Care Operations & Transformation

Chamber Cardio•Washington, DC

5h•Remote

About The Position

We’re looking for a VP of Care Operations & Transformation to build and lead Chamber’s care model — the operational core of how members experience our programs. You will recruit and develop care teams who make outbound calls, receive inbound support requests, and intervene on behalf of patients when needed — all designed to deliver better outcomes in a value-based cardiology model. This role is hands-on — you’ll design the workflows, implement the technology, and drive performance. And you will be a champion for AI-enabled care delivery: shifting repetitive tasks to automation wherever safe and appropriate, so human teams can deliver rapport, clinical insight and real patient impact. If you thrive in ambiguity, love building systems from zero to one, and see AI as a force multiplier for healthcare, this is your role.

Requirements

12–15+ years in healthcare delivery operations, preference for value based or virtual care experience.
Experience in a scaling start-up environment; comfortable rolling up your sleeves and building and operating through ambiguity.
Demonstrated success as tech-forward operator, excited to deploy automation and AI into care delivery.
Proven leader; successfully built and scaled patient-facing operational teams of 10+ people.
Operational experience translating contracts into repeatable workflows with measurable outcomes.
Strong analytical and systems-thinking mindset — fluent in metrics and continuous improvement.
Excellent communicator who influences cross-functionally with clinical, product, and executive partners.
Passionate about transforming heart health for patients and providers.

Responsibilities

Build & Lead Next-Generation Care Teams
Recruit, train, and scale care teams that proactively engage patients through outbound and inbound outreach.
Drive excellence in communication, documentation, and value-based outcomes.
Develop workflows for triage, care coordination, education, and escalation.
Operationalize AI-Enabled Care Delivery
Lead the adoption of AI-driven outreach, documentation, quality monitoring, and decision support.
Ensure care teams are working at top-of-license, shifting repetitive tasks to automation.
Partner with Product and Data teams to deploy, test, and scale automation that improves efficiency, accuracy, and consistency.
Build Systems That Scale
Own day-to-day care operations: performance dashboards, staffing models, QA programs, and capacity planning.
Ensure delivery against contractual SLAs and key payer metrics.
Translate payer requirements into clear operational workflows and accountability structures.