VP Operations, Americas

Intrepid

2d•$120,000 - $140,000•Onsite

About The Position

We’re looking for a Vice President, Americas Operations to help lead and strengthen Intrepid’s operational delivery across North and South America. In this senior leadership role, you will oversee the end-to-end operational delivery of Intrepid, external brand, and acquired business trips across the global country office network. This includes building leader capability, supporting country offices to maintain strong operational performance, embedding global standards and systems, and driving continuous improvement. You will also lead safety, risk, and incident management, ensuring travelers, leaders, and partners are protected while trips are delivered consistently and to a high standard worldwide. As part of the Global Operations management team and working closely with the Americas leadership team, you will help shape global and regional operational strategy, policy, and best practices - ensuring consistency, innovation, and continuous improvement across all markets while aligning with broader business objectives. This role will lead and drive operational excellence across the regional network, mentoring and empowering operations managers to ensure they have the guidance and support needed to deliver outstanding results. You will also take a lead role in incident management, providing oversight and supervision of serious and major incidents. This is a full-time, permanent position that will work onsite from our office in Denver, CO or Seattle, WA. The salary range for this position is $120,000–$140,000 USD, depending on experience, and includes a great benefits package along with other excellent perks.

Requirements

Demonstrated operational and/or relevant business experience within a DMC environment or comparable setting.
Proven experience in incident management and operational risk response.
Experience operating at a senior management level, with responsibility for leadership and decision-making.
Strong stakeholder engagement and relationship-building capability, with the ability to work effectively both independently and within cross-functional teams.
Experience in operational implementation and end-to-end product delivery.
Highly developed project management and organisational skills, with the ability to manage competing priorities.
Strong analytical and problem-solving capability in addressing operational challenges and driving practical solutions.
Solid understanding of Intrepid’s operating model and DMC network.
Demonstrated ability to motivate, engage, and develop others within diverse, cross-cultural environments.
Ability and willingness to work flexible hours when required and undertake regular business travel.

Nice To Haves

Proficient in Spanish.
Strong cross-cultural awareness and understanding of international business practices and etiquette.
Tertiary qualifications in business, project management, or a related discipline.

Responsibilities

Oversee the end-to-end operational delivery of Intrepid, external brand, and acquired business trips across the global country office network.
Build leader capability, supporting country offices to maintain strong operational performance, embedding global standards and systems, and driving continuous improvement.
Lead safety, risk, and incident management, ensuring travelers, leaders, and partners are protected while trips are delivered consistently and to a high standard worldwide.
Help shape global and regional operational strategy, policy, and best practices ensuring consistency, innovation, and continuous improvement across all markets while aligning with broader business objectives.
Lead and drive operational excellence across the regional network, mentoring and empowering operations managers to ensure they have the guidance and support needed to deliver outstanding results.
Take a lead role in incident management, providing oversight and supervision of serious and major incidents.