VP, Specialist Solutions - CBS OU

Salesforce•New York, NY

About The Position

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Role Overview The VP of Specialist Solutions for the CBS leads a high-impact team of Solution Specialists across key Salesforce clouds including Tableau, Marketing, Slack, Service Cloud, Revenue Cloud, Experience Cloud, and Commerce Cloud. This role is responsible for shaping how Salesforce brings its full Customer 360 platform to market across CBS industries such as Professional Services, Business Services, TTH, Engineering & Construction, and our vast Commercial & Lifestyle businesses. This leader is a strategic partner to Sales, Product, and Marketing, ensuring specialists engage early, deliver differentiated platform value, and continuously raise the bar on solution quality, enablement, and execution. The VP plays a critical role in accelerating pipeline, influencing roadmap, and helping CBS customers modernize how they sell, service, and operate.

Requirements

10+ years in enterprise software, with deep experience in solution engineering or technical sales
5+ years leading and scaling technical or specialist teams
Proven experience driving revenue impact through platform-led solutions
Strong track record partnering with Sales leadership and engaging executive buyers
Experience across multiple Salesforce clouds (e.g., Service, Revenue, Commerce, Analytics, Slack)
Ability to clearly articulate Customer 360 platform value and business outcomes
Strong understanding of how modern services, digital, and data platforms support CBS industries
Exceptional people leader with a history of developing top talent
Executive-level communicator with strong storytelling and presentation skills
Strategic thinker with strong business acumen
Highly collaborative, with the ability to influence across Sales, Product, and Marketing
Results-oriented operator who balances vision with execution

Responsibilities

Strategic Leadership & Platform Vision Lead and scale a team of Solution Specialists across multiple cloud products
Define and evolve CBS-relevant solution frameworks that showcase the full Customer 360 platform
Partner with CBS GTM leadership to align specialist strategy to business priorities and growth motions
Drive differentiated platform storytelling that resonates across CBS industries
Sales Partnership & Pipeline Impact Ensure specialists engage early in account planning alongside Core and Specialist Sales
Embed platform vision into customer roadmaps, transformation programs, and executive conversations
Act as an executive technical advisor on complex, high-value deals
Drive pipeline influence, win rates, and attach through strong specialist execution
Product Partnership & Enablement Build strong, trusted relationships with Product leadership to influence roadmap and readiness
Ensure specialists are deeply enabled on new releases, roadmaps, and competitive differentiation
Translate product innovation into clear customer outcomes and field-ready narratives
Create feedback loops from the field to Product based on real customer needs
Team Development & Excellence Build, mentor, and retain a high-performing specialist organization
Establish best practices, coverage models, and specialist engagement standards
Develop clear career paths and growth opportunities for specialist talent
Foster a culture of accountability, collaboration, and continuous improvement
Cross-Functional Collaboration Partner closely with Sales leadership to optimize specialist deployment and coverage
Collaborate with Marketing and Industry teams on messaging and solution positioning
Work with Customer Success to ensure smooth transitions and long-term adoption
Share learnings and scale best practices across the broader Solutions organization