Warehouse Dock and Delivery Team Member - 3rd Shift - Dollywood Theme Park - Full Time Seasonal

All Career•Pigeon Forge, TN

12h•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties; all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking a Warehouse Dock and Delivery Team Member who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. The right Warehouse Dock and Delivery Team Member checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The Warehouse Dock and Delivery Team Member maintains appropriate receiving for inbound freight, loads and delivers stock and packages to merchandise shops, games facilities and other divisions in accordance with safety guidelines and Dollywood procedures. This host will also provide operational support and facility upkeep while providing excellent customer service to guests. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable

Requirements

Minimum of 18 years of age
High School Diploma or equivalent
Must have a valid driver’s license with proof of auto liability insurance
Must successfully complete a pre-employment background check including motor vehicle Driver's license and acceptable driving record required
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must maintain a professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Able to comprehend instructions and retain information
Able to perform duties consistently while creating a safe and secure environment for hosts and guests
Able to be flexible and handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Able to communicate effectively with Guests and Hosts using approved methods of communication
Able to tolerate various temperatures while working indoors and outdoors
Able to meet the physical demands of the job
Able to lift up to 50 lbs with assistance

Nice To Haves

Previous warehouse work preferred
Computer experience operating Microsoft Office Programs, inventory systems preferred

Responsibilities

Pick up and deliver in an organized manner on a daily basis to all Dollywood properties and other locations as needed, communicating shortages to warehouse leadership as appropriate
Support the daily operation of the Dollywood Warehouse including, but not limited to, receiving and processing inbound freight, auditing, loading and delivering within all Dollywood properties, packing and preparing outbound shipments, scheduling inbound and outbound shipments
Must be able to safely operate heavy equipment such as forklifts, pickers, etc. in addition to various sizes of delivery trucks; appropriate training will be provided
Maintain a high degree of attention to detail and concentration to sustain an ordinary routine with minimal supervision
Operate vehicles and equipment in an efficient manner and follow all policy and procedures of the Dollywood Company
Represent the Dollywood Company in a friendly and professional manner to guests, vendors, suppliers and fellow Hosts
Support all teammates with words, behavior and actions that are in alignment to attain locations budgeted profit and maintain a positive work environment
Follow all Merchandise Operational Policies and Procedures effectively and adhere to all Merchandise Safety Guidelines. Report any safety issues to their immediate supervisor immediately
Host will ensure they are up to date on all company and divisional communications through communication boards and binders
Protect the privacy and security of our guests and coworkers, including PCI compliance
Management reserves the right to change and/or add to these duties at any time