Warehouse Replenishment Team Member - Dollywood Theme Park - Full Time Seasonal

All Career•Pigeon Forge, TN

14h•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking a Warehouse Replenishment Team Member who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right Warehouse Replenishment Team Member will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The Warehouse Replenishment Team Member performs functions directly related to maintaining appropriate stock levels in the warehouse in accordance with safety guidelines and Dollywood procedures. This Host will also provide operational support and facility upkeep while providing excellent customer service to guests. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable. Summary of Essential Job Functions and Responsibilities: Hosts must ensure all available inventory is fully stocked is maintained in an organized manner on a daily basis, communicating shortages to warehouse leadership as appropriate Matches sales orders/transfer document with orders, verify counts and communicate discrepancies Must be able to safely operate heavy equipment such as forklifts, pickers, etc.; appropriate training will be provided Maintains a high degree of attention to detail and concentration to sustain an ordinary routine with minimal supervision Hosts must follow all policy and procedures relating to Inventory Control including, but not limited to receiving, price ticketing, processing paperwork, inventory audits, product transfers and orders Represents the Dollywood Company in a friendly and professional manner to guests, vendors, suppliers and fellow hosts Supports all teammates with words, behavior and actions that are in alignment to attain locations budgeted profit and maintain a positive work environment Supports Warehouse delivery team with pickups and deliveries, as needed Supports merchandise and games locations within Dollywood properties to transport inventory, replenish and set up, as needed Follows all Merchandise Operational Policies and Procedures effectively and adheres to all Merchandise Safety Guidelines. Reports any safety issue to their immediate supervisor immediately Hosts ensure they are up to date on all company and divisional communications through communication boards and binders Supports and exhibits behaviors that are in alignment with our Company Vision, Mission, and Core Values Protects the privacy and security of our guests and coworkers, including PCI compliance Management reserves the right to change and/or add to these duties at any time

Requirements

Must be a minimum of 18 years of age
High School diploma or equivalent
Must project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work
Must be self-motivated and disciplined
Must respond appropriately to workplace changes, and resolve issues in a positive manner
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be willing to constantly improve
Must have professional appearance with good personal hygiene
Must have good written and verbal communication skills to effectively communicate
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be sensitive to the needs of our Guests and feel empowered to action to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Must reflect Dollywood’s core values through the lens of dignity and respect
Able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
Able to have manual dexterity necessary to complete all job duties
Able to sit and/or stand for long/short periods
Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Able to comprehend instructions and retain information
Able to tolerate a fast-paced environment
Able to prioritize tasks and complete assignments on time
Ability to analyze and remember information to make decisions
Able to work indoors and outdoors
Ability to move about and react quickly in emergency situations
Able to add, subtract, multiply and divide with accuracy
Able to tolerate detergents and chemicals
Ability to withstand temperature ranges from 0 to 140 degrees and various climatic conditions (i.e., humidity/wetness, dryness/sunlight) due to lack of temperature-controlled shops and location of outdoor carts
Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods
Position may require occasional to frequent lifting of up to 50 lbs. utilizing company’s safety guidelines for safe lifting
Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods
Must have valid driver's license, proof of auto liability insurance and acceptable motor vehicle driving record

Nice To Haves

Previous sales or warehouse work experience preferred
Computer experience operating Microsoft Office Programs, generate reports, printing and inventory systems preferred

Responsibilities

Hosts must ensure all available inventory is fully stocked is maintained in an organized manner on a daily basis, communicating shortages to warehouse leadership as appropriate
Matches sales orders/transfer document with orders, verify counts and communicate discrepancies
Must be able to safely operate heavy equipment such as forklifts, pickers, etc.; appropriate training will be provided
Maintains a high degree of attention to detail and concentration to sustain an ordinary routine with minimal supervision
Hosts must follow all policy and procedures relating to Inventory Control including, but not limited to receiving, price ticketing, processing paperwork, inventory audits, product transfers and orders
Represents the Dollywood Company in a friendly and professional manner to guests, vendors, suppliers and fellow hosts
Supports all teammates with words, behavior and actions that are in alignment to attain locations budgeted profit and maintain a positive work environment
Supports Warehouse delivery team with pickups and deliveries, as needed
Supports merchandise and games locations within Dollywood properties to transport inventory, replenish and set up, as needed
Follows all Merchandise Operational Policies and Procedures effectively and adheres to all Merchandise Safety Guidelines. Reports any safety issue to their immediate supervisor immediately
Hosts ensure they are up to date on all company and divisional communications through communication boards and binders
Supports and exhibits behaviors that are in alignment with our Company Vision, Mission, and Core Values
Protects the privacy and security of our guests and coworkers, including PCI compliance
Management reserves the right to change and/or add to these duties at any time