Warehouse & eCommerce Operations Specialist

Mia Aesthetics Services•Miami, FL

About The Position

At Mia Aesthetics, we are not just leading the way in plastic surgery—we're redefining it. Our goal is simple: to ensure everyone has access to the highest quality plastic surgery without the premium price tag. With an elite team of plastic surgeons across the U.S. and a family of over 80,000 satisfied patients, we're on a / mission to make beauty accessible to all. Mia Aesthetics provides on-the-job training, professional development opportunities, opportunities for advancement, benefit offerings, and more. Be a part of a team transforming lives and supporting dreams every day! Requirements The Warehouse & eCommerce Operations Specialist is responsible for the daily operational execution of warehouse logistics and online order fulfillment supporting multiple cosmetic surgery clinics nationwide and a direct-to-consumer eCommerce platform. The position requires strong attention to detail, operational discipline, inventory accuracy, and a high level of accountability.

Requirements

Strong experience in distribution, shipping, logistics, and warehouse operations
Experience with inventory management systems and forecasting techniques
Knowledge of shipping platforms and eCommerce fulfillment systems
Strong analytical and reconciliation skills
Excellent attention to detail and organizational skills
Strong time management and problem-solving skills
Professional verbal and written communication skills
Excellent organizational skills
Proficiency in Microsoft Office Suite (Outlook, Teams, Excel, Word)
Ability to work independently with minimal supervision
Bilingual in Spanish preferred
Associate’s degree in Logistics, Supply Chain, Business, or related field preferred
Minimum 2 - 4 years’ experience in warehouse and shipping operations
Experience supporting multi-location distribution environments preferred
Forklift certification required
OSHA certification required
Ability to lift, pull, or push up to 100 lbs.
Ability to stand, squat, bend, and lift for extended periods
Ability to operate warehouse equipment safely
Local travel as needed
Other travel may be required for new location setups in various states
Must possess a valid and active driver’s license

Nice To Haves

Bilingual in Spanish preferred
Associate’s degree in Logistics, Supply Chain, Business, or related field preferred
Experience supporting multi-location distribution environments preferred

Responsibilities

Oversee day-to-day warehouse operations in alignment with company policies and operational standards
Oversee receiving, warehousing, distribution, and inventory control processes
Maintains accurate stock levels and reconciles physical inventory with data storage systems
Coordinates inbound and outbound shipments with vendors, freight carriers, and clinics nationwide
Optimizes warehouse layout to maximize space utilization and operational efficiency
Ensures compliance with all warehousing, shipping, and transportation regulations
Maintains health, safety, hygiene, and security standards in accordance with OSHA guidelines
Performs regular cycle counts and assist with forecasting and replenishment planning
Investigates and resolves inventory discrepancies
Assists with supply chain continuity and product availability planning
Processes, picks, packs, and ships all eCommerce orders accurately and within established timeframes
Ensures timely fulfillment and delivery tracking for customer orders
Manages shipping platforms (UPS, FedEx, USPS, etc.) and negotiates rates when applicable
Coordinates returns, exchanges, and reverse logistics
Maintains accurate product listings, SKU data, and inventory synchronization between warehouse and online platforms
Monitors order accuracy, shipping performance metrics, and customer satisfaction indicators
Identifies and resolves fulfillment delays or shipping issues
Supports promotional launches, restocks, and product rollouts
Maintains packaging standards to protect product integrity and brand presentation
Liaise with clinic administrators, clients, vendors, and transport providers
Provides operational reporting to leadership as needed
Monitors quality of service and implement improvements when necessary
Plans daily work tasks and rotations to ensure operational flow
Completes additional duties as assigned