Warranty Administrator Pro Elite

Duval Ford•Jacksonville, FL

About The Position

Duval Ford is seeking an experienced Warranty Administrator to join our Ford Pro Elite team. If you’re skilled at diagnosing and repairing vehicles, take pride in high-quality workmanship, and enjoy working in a fast-paced, team-oriented environment, this is the perfect opportunity for you. We are a family-owned dealership committed to integrity, exceptional customer service, and positively impacting the lives of our employees and customers. Join a team where skilled professionals can thrive and build a long-term career.

Requirements

Strong organizational and record-keeping skills.
Excellent communication and customer service abilities.
Attention to detail and accuracy in documentation.
Proficiency in office software, including Microsoft Office Suite.
Valid driver’s license
Ability to pass background check, MVR check, and drug test
Authorized to work in the U.S. and complete Form I-9 within 3 business days

Responsibilities

Processes warranty claims on a timely basis for each franchise or distributor.
Processes warranty paperwork to ensure proper documentation.
Verifies criteria required by factory or distributor.
Reconciles warranty receivables with payments through the appropriate accounting schedule.
Posts credits on computer.
Resubmits all rejected claims promptly or obtains authorization to write them off.
Follow-up on payment of outstanding claims.
Files and maintains all service records as required by the warrantor.
Keeps informed of all factory recalls and bulletins.
Assists with body shop warranty claims, as needed.
Assists with any clerical needs as directed by the fixed operations manager or the controller.
Maintains a professional appearance and conduct.
Maintains a neat work area.