Warranty Administrator

Rolls-Royce • Novi, MI

1d

About The Position

Pioneer the next generation of innovation. Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for its brilliance. Key Accountabilities: Process warranty and policy claims on a timely basis, in accordance with company guidelines. Analyze warranty data using MS Excel and create monthly, quarterly, and annual high-level reports. Organize and maintain documents pertaining to claims activities. Process claims and analyze data with focus on reducing warranty expense. Review each claim to verify accuracy and clarify any concerns. Communicate with all external distributors and dealers. Liaise with all internal departments including but not limited to Quality, Technical Service, Applications and Sales. Support warranty audits for domestic and overseas markets to ensure an error free process along the whole warranty chain. Establish, implement and support the warranty controlling tool to enable the warranty department to track the development of warranty costs filed by the distributor. Maintain a clean and safe work area. Promote a compliance culture in area of responsibility and live the letter and the spirit of the Rolls Royce Code of Conduct. Perform special projects as required.

Requirements

• Applicants must be authorized to work for any employer in the U.S without sponsorship.
• We are unable to sponsor or take over sponsorship of an employment Visa at this time
• Bachelor's Degree in Project Management, or Business Administration, or Automotive Engineering and 3 years of claims, warranty, or service coordination experience; or 7 years of claims, warranty, or service coordination experience

Nice To Haves

• Technical knowledge of internal combustion engines or engine systems.
• Strong reading and comprehension skills
• Self-starter with the ability to work extended periods without supervision and good personal drive, with can-do attitude
• Strong negotiation skills
• Proficient with PC and MS Office Suite
• Foreign language skills (Spanish preferred)
• Knowledge of SAP systems (preferred)

Responsibilities

• Process warranty and policy claims on a timely basis, in accordance with company guidelines.
• Analyze warranty data using MS Excel and create monthly, quarterly, and annual high-level reports.
• Organize and maintain documents pertaining to claims activities.
• Process claims and analyze data with focus on reducing warranty expense.
• Review each claim to verify accuracy and clarify any concerns.
• Communicate with all external distributors and dealers.
• Liaise with all internal departments including but not limited to Quality, Technical Service, Applications and Sales.
• Support warranty audits for domestic and overseas markets to ensure an error free process along the whole warranty chain.
• Establish, implement and support the warranty controlling tool to enable the warranty department to track the development of warranty costs filed by the distributor.
• Maintain a clean and safe work area.
• Promote a compliance culture in area of responsibility and live the letter and the spirit of the Rolls Royce Code of Conduct.
• Perform special projects as required.

Benefits

• Rolls-Royce provides a comprehensive and competitive Total Rewards package that includes base pay and a discretionary bonus plan.
• Eligible employees may have the opportunity to enroll in other benefits, including health, dental, vision, disability, life and accidental death & dismemberment insurance; a flexible spending account; a health savings account; a 401(k) retirement savings plan with a company match; Employee Assistance Program; Paid Time Off; certain paid holidays; paid parental and family care leave; tuition reimbursement; and a long-term incentive plan.
• The options available to an employee may vary depending on eligibility factors such as date of hire, employment type, and the applicability of collective bargaining agreements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level