Warranty and Repair Administrator

Proponent, Inc • Burnsville, MN

7d

About The Position

The Warranty & Repair Administrator liaises between customers, vendors, and cross-functional internal teams to ensure the timely and successful processing of warranty and repair claims. S/he serves as the Customer Service contact for Warranty & Repair customers; promptly investigates, resolves, and responds to e-mails or telephone calls from customers; handles the intake and processing of new claims; and clearly explains warranty conditions and procedures to customers to avoid misunderstanding and conflict. The Warranty & Repair Administrator is also responsible for administrative functions involved in processing claims and acts as the central point of contact for related correspondence with vendors and repair facilities. S/he records, verifies and processes all claim information in line with manufacturer conditions; processes and reconciles claim settlement paperwork received from manufacturers and concessionaires; investigates unsettled and short paid claims and assesses their causes; records, supervises and administers the systems for parts returns and inspections; and administers the system for the receipt and recharging of specialist repairs.

Requirements

• High School Diploma
• 1-5 Years of Related Work Experience
• B2B Customer Service Fundamentals
• Proficient with ERP Software and Salesforce or Similar CRM Application
• Advanced Data Entry

Responsibilities

• liaises between customers, vendors, and cross-functional internal teams to ensure the timely and successful processing of warranty and repair claims
• serves as the Customer Service contact for Warranty & Repair customers
• promptly investigates, resolves, and responds to e-mails or telephone calls from customers
• handles the intake and processing of new claims
• clearly explains warranty conditions and procedures to customers to avoid misunderstanding and conflict
• responsible for administrative functions involved in processing claims
• acts as the central point of contact for related correspondence with vendors and repair facilities
• records, verifies and processes all claim information in line with manufacturer conditions
• processes and reconciles claim settlement paperwork received from manufacturers and concessionaires
• investigates unsettled and short paid claims and assesses their causes
• records, supervises and administers the systems for parts returns and inspections
• administers the system for the receipt and recharging of specialist repairs

Benefits

• Employee Stock Ownership Plan
• Medical, Dental, Vision
• 9 paid holidays
• Dedication to work/life balance
• Engaging and active work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED