Warranty Associate - Automotive Industry
About The Position
Warranty Administrator — Krause Auto Group Where Your Career Drives Forward For more than 30 years, the Krause Auto Group has grown into one of the most respected automotive families in the Southeast — and our commitment to people is the reason why. Here, you are never just a number. We invest in our employees, celebrate individual success, and promote from within across our growing portfolio of 12 worldclass brands : BMW Mercedes-Benz Ford Lincoln Hyundai Genesis Lamborghini Aston Martin Rolls Royce Koenigsegg McLaren Lotus Spanning four states : Georgia, South Carolina, North Carolina, and Florida. If you’re detail driven, team-oriented, and passionate about accuracy and process, this is your chance to join a stable, supportive, family-run organization that values your growth as much as your performance.
Requirements
- High attention to detail
- Strong teamwork and communication skills
- Valid driver’s license with a clean driving record
- Availability: Monday through Friday and some Saturdays
Nice To Haves
- Previous warranty or dealership experience preferred
- Proficiency in Microsoft Office preferred
- General accounting knowledge preferred
Responsibilities
- Booking warranty repair orders and submitting manufacturer claims
- Maintaining receivable schedules and submitting/following up on service contract claims
- Collaborating closely with technicians, service writers, and supervisors
- Coordinating with vendors and manufacturers for parts shipments and receipts
- Communicating with Service Advisors to define warranty claim scope
- Processing and documenting all warranty paperwork accurately
- Arranging parts returns and shipments to factories or distributors
- Reconciling all warranty receivables and working with accounting for payments
- Staying current on factory recalls, updates, bulletins, and procedures
- Maintaining strong relationships with manufacturer warranty reps and aftermarket partners
- Reviewing all warranty repair orders for accuracy and compliance
- Entering correct labor operation codes, failure codes, and all required data
- Ensuring customer deductibles are properly documented and collected
- Reviewing rejected claims and preparing prompt resubmissions
- Tracking all submitted, returned, rejected, and paid claims
- Maintaining physical parts inventory for returns, inspection, and scrap
- Providing weekly claim status reports to the Service Manager
- Reporting any concerns impacting safety, integrity, or dealership operations
Benefits
- FREE Health Insurance option
- 401(k) with company match
- HSA with company-matched contributions
- Dental & Vision plans
- Paid Vacation, Paid Holidays, and PTO
- Career advancement — we promote from within
- Employee discounts on products and services
- Family-owned, people-first culture
- Long-term job security and stability
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
