Web Chat Agent
About The Position
A major automotive brand is expanding its Dealer Chat Support team and seeking outgoing, engaging Web Chat Agents to assist customers during their vehicle shopping process. Instead of visiting a dealership or speaking with a salesperson, customers can chat online with you—receiving real-time support, product information, and guidance as they explore new and used vehicles. This team plays a critical role in customer trust, satisfaction, and loyalty, serving as a key component of the company’s customer‑first experience strategy. This is not general customer service—this is pre‑sales chat support for shoppers exploring specific vehicles and dealerships.
Requirements
- Bachelor’s degree (required).
- 6 months–1 year of customer service experience, ideally in high‑touch or premium environments (Nordstrom, Apple, Zappos, Chewy, etc.).
- Strong reading comprehension and excellent written communication skills.
- Must type 40+ WPM (typing test required).
- Outgoing, engaging personality that connects well through written communication.
- Ability to receive and apply feedback, ask questions, and engage with peers.
- Attention to detail and strong organizational skills.
Nice To Haves
- Degree in journalism, English, PR, or communications—strong ability to translate thoughts into well‑written responses.
- Experience in environments focused on customer care, relationship-building, or hospitality.
- Positive, self‑starting attitude with strong work ethic.
Responsibilities
- Provide real-time online chat support to car shoppers and customers.
- Assist customers with their vehicle purchase process and product questions.
- Offer proactive support with dealer locations, vehicle availability, and basic service appointment inquiries.
- Promote sales and capture leads by accurately presenting product features, benefits, promotions, and incentives.
- Deliver an outstanding customer experience and serve as a courteous brand ambassador.
- Make recommendations to improve customer satisfaction and overall efficiency.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Entry Level
