Welcome Center Agent

Westgate Resorts • Kissimmee, FL

3d

About The Position

Responsible for providing quality customer service to all Specialty Marketing packages. ESSENTIAL DUTIES AND RESPONSIBILITIES. Check-in Specialty Marketing packages. Assign units. Issue room keys. Collect deposit and taxes. Issue parking permit. Hook tours, book attraction/dinner reservations, sell attraction tickets, add extra nights, upgrade packages. Qualify guests for presentation. Courtesy call guests after check-in. Provide customer service to all Specialty Marketing packages. Work with confidential information Order supplies for the department as needed Mail out paperwork as needed. Maintain various departmental reports. Other duties may be assigned.

Responsibilities

• Check-in Specialty Marketing packages.
• Assign units.
• Issue room keys.
• Collect deposit and taxes.
• Issue parking permit.
• Hook tours, book attraction/dinner reservations, sell attraction tickets, add extra nights, upgrade packages.
• Qualify guests for presentation.
• Courtesy call guests after check-in.
• Provide customer service to all Specialty Marketing packages.
• Work with confidential information
• Order supplies for the department as needed
• Mail out paperwork as needed.
• Maintain various departmental reports.
• Other duties may be assigned.

Benefits

• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Wellness Programs
• Fun, family culture
• Employee Assistance Program (EAP)
• Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed