Wellness Coordinator

Auberge Collection • Kennebunk, ME

3d

About The Position

Join our team as a Wellness Coordinator and become one of the authors of our story. The Wellness Coordinator provides an exceptional environment in spa and retail to enhance the guests visit. Schedules treatments, meet and greet guests, sell merchandise and check on Spa areas.
Maintain the Spa area in a spotless condition and maintain the common areas of the spa in between appointments.
Knowledge of all aspects of the treatments and the ability to recommend and suggestive selling.
Process spa reservations, billing, and meet and greet all guests as they arrive and depart from their treatments.
Support all aspects of retail: Guest assistance, product display, suggestive selling, and merchandising.
Handle guest complaints or problems immediately, ensuring guest satisfaction. Communicate all of the above to management to ensure communication to all necessary departments.
Use good judgement and maintain discretion and diplomacy while performing job duties.
Support keeping spa linens and garments clean, folded, and well-maintained to the highest standards
Participate in all designated programs, meetings, and training.

Requirements

• Previous customer service experience in the hospitality industry, the spa and wellness industry, or from within the retail industry
• Ability to work in a fast-paced environment with an outgoing team
• Possess excellent communication style and skills
• Combination of education and work experience

Nice To Haves

• Prior customer service experience/luxury hospitality experience preferred

Responsibilities

• Provide an exceptional environment in spa and retail to enhance the guests visit
• Schedule treatments
• Meet and greet guests
• Sell merchandise
• Check on Spa areas
• Maintain the Spa area in a spotless condition
• Maintain the common areas of the spa in between appointments
• Recommend treatments
• Suggestive selling
• Process spa reservations
• Billing
• Support all aspects of retail: Guest assistance, product display, suggestive selling, and merchandising
• Handle guest complaints or problems immediately, ensuring guest satisfaction
• Communicate all of the above to management to ensure communication to all necessary departments
• Use good judgement and maintain discretion and diplomacy while performing job duties
• Support keeping spa linens and garments clean, folded, and well-maintained to the highest standards
• Participate in all designated programs, meetings, and training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed