Willow Ambulatory Analyst

University of California San Francisco•San Francisco, CA

23h•Onsite

About The Position

This role requires onsite work on a regular basis. Job responsibilities for this position will focus on the support of our retail and specialty pharmacy services. This includes (but is not limited to) direct support of Willow Ambulatory, support of Compass Rose in our specialty pharmacy and a focus on Willow build to support outpatient areas (i.e. outpatient medication build, outpatient preference list maintenance, etc.). General Willow IP support will also be expected, including on-call support. The Sr. APeX Application Analyst functions as the primary support contact and expert for the application. They work under the direction of the Team Lead and/or Manager to configure, build & install the application. They coordinate all issues that arise during the project for their application area. Key operational activities include primary responsibility to analyze workflows and understand policies, procedures and constraints of the clinical or business operations support by the application. In-depth and precise investigation and documentation of operational specifications and application functionality is required. Key technical activities include the analysis of new releases to determine how workflow should be modified, building and populating databases and tables during initial system configuration, conducting system testing, and conversion data validation. The application analyst develops and documents internal procedures and establishes change control processes for the application. As a Sr. APeX Application Analyst the candidate is expected to lead project/initiatives within the team/department. The Sr. APeX Application Analyst also develops user training aids and trains end users in workflow and use of the application. They function as the primary contact to troubleshoot problems and questions from end-users during training, go-live, stabilization, and ongoing support (7x24). Successful candidates are skilled communicators who make decisions independently and in collaboration with others up and down the project structure. They are considered technical leaders with a high degree of knowledge in the overall field and recognized expertise in specific areas. Attention to detail is a critical skill for this position. Successful candidates enjoy helping other users to learn and adapt to the use of the application. The Sr. APeX Willow Analyst must be certified in one of the following APeX applications (or successfully receive certification within 6 months of hire): Willow Ambulatory Willow Specialty Pharmacy Willow Inpatient The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The salary range for this position is $113,800 - $242,800 (Annual Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html Bachelor's degree in health care information technology, computer science, or related area, and / or equivalent combination of experience / training. At UCSF Health, the Health Information Technology (Health IT) department is the digital backbone of our healthcare system. Our teams — spanning applications, technology, and support — design, build, and sustain the advanced digital ecosystem that empowers patient care, research, and education across UCSF Health. Driven by UCSF’s mission of caring, healing, teaching, and discovering, we ensure that technology enhances every interaction between patients, providers, and staff. Our talented professionals play a vital role in supporting the delivery of complex, specialized care that is unique to UCSF Health. We are a mission-oriented, community-focused department, proud to serve a diverse patient population. Team members are empowered to drive change, innovate, and contribute to a culture that values collaboration, inclusion, and excellence. Working within a cutting-edge enterprise technology environment, Health IT partners across the organization to deliver exceptional care through innovative, reliable, and connected technology solutions. At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what’s possible for the patients we serve – a promise we share with the professionals who make up our team. Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents. UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu Join us to find a rewarding career contributing to improving healthcare worldwide.

Requirements

Bachelor's degree in health care information technology, computer science, or related area, and / or equivalent combination of experience / training
Minimum 5 years of relevant work experience or equivalent combination of education and experience
Epic Willow Ambulatory Application Certification
Epic Willow Inpatient Application Certification
Broadly encompassing or highly In-depth knowledge of 1-2 areas of focus in (fill in) specialty area(s)
Knowledge of operations, systems and functions, including planning, design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation
Ability to apply advanced problem-resolution skills to highly complex issues, quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner
Advanced interpersonal communication skills to effectively train, support, and collaborate productively with clinical users and key stakeholders at all professional and technical levels
Advanced written and verbal communications skills, to convey highly-technical information and instructions to all levels of clinical users and staff in a specific, clear, and concise manner
Advanced analytical skills and expertise in documentation and reporting, with the ability to apply metrics, plan and implement testing systems, collect and analyze performance data, and produce substantive reports and analyses for management use
Advanced ability to serve as a technical leader and information resource, and to work collaboratively with key personnel and management, providing guidance and recommendations on systems, improvements, upgrades, and industry advances and trends
Academic Medical Center experience with 5+ years of Epic experience
Advanced organizational and project management skills, and ability to lead a team, prioritize tasks, and see projects through from inception to completion on schedule

Nice To Haves

Epic Willow Specialty Pharmacy Application Certification
PharmD degree
Epic Willow Ambulatory Application Certification
Epic Willow Inpatient Application Certification

Responsibilities

direct support of Willow Ambulatory
support of Compass Rose in our specialty pharmacy
focus on Willow build to support outpatient areas (i.e. outpatient medication build, outpatient preference list maintenance, etc.)
General Willow IP support will also be expected, including on-call support
analyze workflows and understand policies, procedures and constraints of the clinical or business operations support by the application
in-depth and precise investigation and documentation of operational specifications and application functionality
analysis of new releases to determine how workflow should be modified
building and populating databases and tables during initial system configuration
conducting system testing, and conversion data validation
develops and documents internal procedures and establishes change control processes for the application
lead project/initiatives within the team/department
develops user training aids and trains end users in workflow and use of the application
function as the primary contact to troubleshoot problems and questions from end-users during training, go-live, stabilization, and ongoing support (7x24)