Workforce Business Analyst

The Walt Disney Company • Anaheim, CA

7d

About The Position

The Workforce Business Analyst plays a critical role in driving operational excellence through data-driven workforce strategies. This role is responsible for forecasting, analyzing, and monitoring labor and staffing plans, collaborating with cross-functional partners, and mentoring hourly Cast Members. The Workforce Business Analyst is a strategic thinker with strong analytical skills, a passion for continuous improvement, communicate effectively across all levels with the ability to create actionable stories for clients and partners to guide decision making.

Requirements

• 1 to 2 years of workforce planning, business analysis, or related experience, demonstrating professionalism and maturity in an hourly or salaried role, and experience leading or mentoring others
• Strong verbal and written communication skills
• Ability to lead and adhere to confidentiality training regarding all communication, data, intellectual property, etc.
• Proven ability to build and maintain stakeholder relationships at all levels with a focus on Guest service
• Ability to synthesize complex data into clear, actionable insights
• Demonstrated strong organization, multi-tasking and time management skills with attention to detail
• Strong technical and analytical skills with proficiency in Microsoft Excel and adaptable to new technology
• Passion and commitment to diversity and inclusion including inviting diverse perspectives, promoting an inclusive work environment and driving workforce diversity through recruitment efforts
• Ability to be flexible with work schedule, including time of day, weekends, and holidays
• High school degree or equivalent

Nice To Haves

• Experience with analytic software packages, data visualization tools and statistical programs (e.g., Excel, Tableau, PowerBI, SQL, SAS)
• Proven knowledge in the Cast Scheduling & Workforce Strategy systems and processes
• Bachelor’s degree

Responsibilities

• Forecast various workforce metrics supporting demand and staffing, including transactions, separations and absences using the appropriate business drivers, while monitoring the accuracy of the forecast and adjusting inputs as needed
• Create quantitative and/or qualitative analysis to support business decisions for workforce strategies and perform ad hoc analysis as necessary
• Validate, review, and submit weekly workloads for Scheduling teams
• Develop monthly hiring, training and conversion recommendations for review and negotiation with partners and Executives
• Develop Annual Operating Labor, Staffing, and Training Plans
• Demonstrate influence and negotiation skills with Operating partners including Executives, Scheduling, Industrial Engineering, Casting, Finance and Training to drive business results
• Analyze and validate data from multiple sources to deliver actionable insights that support client and partner decision-making
• Leverage strong technical and analytical skills to generate measurable, data-driven insights
• Act as a change agent, continuously seeking opportunities for improvement
• Exercise sound judgment in daily decisions, escalating issues to leadership when appropriate
• Participate in departmental/team/site meetings and communicate relevant information to Cast Members and leaders
• Ensure necessary information is communicated to partners in a way that influences understanding and action, if necessary
• Engage in regular discussions with clients to instill trust, ensuring solutions align with their operational needs and strategies

Benefits

• Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide.
• Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED