Workplace Ambassador

JLL•New York, NY

13d•Onsite

About The Position

As a Workplace Ambassador at JLL, you'll be the embodiment of hospitality-driven excellence, creating workplace experiences that will be long remembered by employees, guests, and visitors alike. This role seamlessly blends the warmth of reception services with the proactive support of workplace operations, ensuring every touchpoint—from arrival through departure—reflects our commitment to superior service. We're collectively shaping a brighter way for our clients by delivering experiences that go beyond expectations. You'll serve as a trusted partner to Workplace, Facilities, and service teams, maintaining environments that are welcoming, organized, and efficient. Your ability to anticipate needs, respond with grace under pressure, and deliver consistent service across multiple responsibilities will define the daily experience for everyone in the building.

Requirements

Highschool Diploma or equivalent
1–2 years of experience in hospitality, customer service, workplace services, or office support
Demonstrated ability to engage with employees and guests in a friendly, confident, and professional manner
Strong organizational and multitasking skills with the ability to manage shifting daily priorities
Ability to lift 15–30 lbs for routine stocking and support tasks

Nice To Haves

Experience in admin roles
Working knowledge of Microsoft Office Suite and basic workplace systems
Background in hospitality or front-of-house operations within professional office settings

Responsibilities

Greet and assist employees, visitors, and guests in a warm, professional, and timely manner
Manage the check-in, security badging, and wayfinding process in accordance with site protocols
Maintain a polished presence at the front desk and ensure the reception area remains clean, organized, and presentable
Respond to and direct incoming calls, emails, messages, and general inquiries
Provide scheduled and ad-hoc coverage for reception team members during breaks or approved time off
Conduct regular walkthroughs of assigned floors, ensuring all workplace areas are stocked, orderly, and aligned with service standards
Restock supplies including pantry items, snacks, copier stations, and general materials
Support light room resets to prepare meeting and conference spaces for upcoming use
Submit work orders and communicate maintenance, cleaning, or technical issues to the appropriate teams
Assist with routine operational tasks to ensure consistent daily service delivery across the site
Organize and distribute incoming packages and mail in a timely and accurate manner
Create shipping labels and assist with outgoing mail and courier coordination
Maintain organized package storage areas and ensure proper tracking procedures are followed
Partner closely with the Mailroom Supervisor to support daily operations and service standards
Anticipate needs and proactively offer solutions to employees and guests
Communicate clearly and professionally through verbal and written channels
Follow established standards of service and contribute to a positive, hospitality-focused workplace culture
Support meeting and event needs as directed