Workplace Ambassador

JLL•New York, NY

32d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. what this job involves: As a Workplace Ambassador with JLL's Experience Services team, you will be the face of exceptional workplace hospitality, creating memorable first impressions and lasting partnerships with employees, guests, and visitors. This dual-focused role combines professional reception operations with proactive workplace support, ensuring seamless experiences from arrival through departure. You will serve as a key liaison between various service teams, maintaining welcoming environments while delivering the superior workplace experiences that set JLL apart in the industry and contribute directly to client satisfaction and retention.

Requirements

3-5 years of experience in hospitality, customer service, workplace services, or office support roles
Demonstrated ability to engage professionally and confidently with employees and guests at all organizational levels
Strong organizational and multitasking skills with proven ability to manage shifting daily priorities in fast-paced environments
Working knowledge of Microsoft Office Suite and basic workplace systems for communication and documentation
Physical ability to lift 15-30 pounds for routine stocking and support tasks with regular walking throughout facilities
Reliable, team-oriented professional who can work independently while maintaining composure in high-traffic situations
Excellent verbal and written communication skills for clear professional interactions across multiple channels

Nice To Haves

Previous experience in corporate reception or front desk operations within professional office environments
Familiarity with security badging systems, visitor management platforms, and workplace service protocols
Background in event support or meeting coordination within corporate or hospitality settings
Experience with work order systems and basic facility maintenance communication processes
Knowledge of workplace amenities management and supply chain coordination
Understanding of hospitality-focused service standards and customer experience best practices
Flexibility to adapt quickly to new workplace technologies and evolving service delivery methods

Responsibilities

Greet employees, visitors, and guests with warm professionalism while managing check-in processes, security badging, and wayfinding in accordance with site protocols
Maintain a polished front desk presence, respond to incoming calls and inquiries, and provide information about workplace services, building amenities, and local resources
Conduct regular floor walkthroughs to ensure workplace areas remain stocked, orderly, and aligned with service standards across assigned spaces
Restock supplies including pantry items, snacks, copier stations, and general materials while supporting light room resets for meeting and conference spaces
Submit work orders and communicate maintenance, cleaning, or technical issues to appropriate teams for prompt resolution
Provide scheduled and ad-hoc coverage for reception team members during breaks, approved time off, and low-traffic periods
Support meeting and event needs, mailroom operations, and routine operational tasks to ensure consistent daily service delivery