Workplace Experience Manager

Bain Capital•Boston, MA

1d•$115,000 - $135,000•Onsite

About The Position

With approximately $215 billion of assets under management, Bain Capital is one of the world’s leading private investment firms. We create lasting impact for our investors, teams, businesses, and the communities in which we live. Over four decades we have strategically grown our platform to focus on Private Equity, Growth & Venture, Capital Solutions, Credit, and Real Assets. Today, our team includes 1,985+ employees in 24 offices on four continents. We partner differently to help people and companies embrace possibility and realize potential. Founded as a private partnership in 1984, we have fostered a culture of innovation, entrepreneurialism, and agility, empowering our people to define and own their career trajectories. Today, our partnership approach enables us to pursue strategic growth, build enduring relationships with a robust external network, and collaborate across our integrated platform to connect the deep and diverse expertise that unlocks breakthrough insights. Our people are the heart of our advantage. Colleagues at all levels have a seat at the table as they tackle business challenges with a principal investor mindset. By asking incisive questions, respectfully challenging one another, and remaining intellectually agile, we work together to achieve exceptional outcomes. For more information visit: Bain Capital

Requirements

Prior experience managing and leading small -midsize teams
Prior experience as a Workplace Manager, Receptionist, or in a similar customer-facing/front office role within a corporate office environment.
Prior experience engaging employees through structured initiatives such as focus groups, surveys, and feedback sessions.
Prior Experience managing vendor relationships and service contracts
Demonstrates exceptional customer service and interpersonal skills, maintaining a positive, professional demeanor and a genuine passion for hospitality.
Self-directed, independent, and proactive work ethic; dedicated team player with a strong sense of ownership and follow through skills
High attention to detail with a keen eye for maintaining high-end spaces
Excellent organizational and time-management skills
Strong written and verbal communication skills

Responsibilities

Lead and support the reception/front-of-house team to deliver a welcoming, professional, and seamless guest experience.
Evaluate and refine processes for visitor management, meeting room bookings, and office access control.
Train and coach reception staff on hospitality standards, communication, and problem-solving.
Provide office tours, as needed, and an overview of the amenities provided on-site to employees and visitors.
Partner with our on-site food service operator to oversee catering and dining operations, including our daily food service program, pantry/kitchen supplies, and special events catering.
Negotiate and manage our Hospitality contracts and monitor service levels for cost-effectiveness and quality.
Gather employee feedback to continuously improve our food and beverage programs.
Partner with our HR, Events, and DEI teams on the employee onboarding experience, onsite events, and cultural initiatives to ensure the office can support the needs.
Curate memorable in-office experiences, including community events, celebrations, and wellness programs.
Collaborate with the Facilities Team on daily office operations, including space management, office services, and vendor relationships.
Support the onsite Flexible Meeting spaces; helping with reservations, setup/breakdown, and collaborating with IT and Catering to support the meetings taking place.
Ensure facilities are safe, well-maintained, and reflective of the company’s brand and culture.
Collaborate with Facilities on all workplace-related projects such as office moves, space planning, and technology improvements.
Collaborate cross-functionally with IT, HR, and Operations to deliver a best-in-class workplace experience.