Workplace & IT Operations Coordinator

Olly Olly•Charlotte, NC

7d•Onsite

About The Position

Ready to roll up your sleeves and help transform local marketing forever? At Olly Olly, we’re blending technology and real-world expertise to empower businesses across the U.S. like never before. We believe small businesses are the backbone of our economy. That’s why we’re on a mission to provide them with tools, strategies, and insights that help them rank higher, generate high-quality leads, get calls and reviews, and, above all, grow sustainably, without the hassle. The Olly Olly platform complements our hands-on service perfectly: it’s no-nonsense, easy-to-use software that helps local businesses streamline operations and contact management, drive leads, stabilize cash flow and maximize revenue with minimal effort, so they can reclaim their time to focus on what they do best. We aim to be the ultimate all-in-one platform for small-business growth — where automation, AI, and human expertise work together to deliver consistent, measurable results. We started as an agency and have helped thousands of clients succeed. Today, we’re in a pivotal transition to a SaaS-first company, building scalable systems that support high-volume execution without sacrificing quality. This role sits at the intersection of Workplace Operations and IT Operations coordination. You will help ensure our offices run smoothly while also managing equipment logistics and supporting basic device coordination across teams. This is not a deep technical IT role. Instead, this role focuses on operational coordination, organization, and proactive problem solving. The person in this role helps ensure: 👉 The office runs smoothly every day 👉 Equipment and laptops are organized and tracked properly 👉 New hires are set up for success on Day 1 Olly Olly operates in a fast-moving, entrepreneurial environment where teams move quickly and take ownership of solving problems. While we leverage modern tools and systems, we prioritize practical solutions and operational efficiency over heavy bureaucracy or complex infrastructure. Success in this role requires someone who is organized, resourceful, and proactive, someone who enjoys improving processes and keeping operations running smoothly. The right candidate will: Take ownership of operational issues and drive them to resolution Bring structure and organization to operational workflows Collaborate closely with PeopleOps, IT support, and office leadership Anticipate issues and solve them before they disrupt employees Thrive in an environment where initiative and problem-solving are valued This role is ideal for someone who enjoys being the operational backbone of a growing company and takes pride in making sure the workplace runs seamlessly behind the scenes.

Requirements

2 to 5 years of professional experience
Organization
Strong attention to detail
Comfortable maintaining operational trackers and documentation
Process-oriented with strong follow-through
Strong mulit-tasking capabilities
Google Workspace (GSuite) proficiency
Slack experience
Confident communicating with vendors and building management
Comfortable coordinating across multiple teams
Proactive communicator
High ownership mindset
Thrives in fast-paced environments
Comfortable operating with ambiguity
100% in-office role (8AM–5PM CT)
Charlotte, NC location strongly preferred (Austin, TX considered)
Occasional offsite shipping drop-offs may be required
Ability to lift up to 30 lbs (equipment shipments)
Comfortable maintaining organized equipment storage areas

Nice To Haves

Startup or fast-growth company experience preferred (100–300 employees ideal)
Previous roles may include: Office Coordinator Workplace Operations Specialist IT Support Coordinator Helpdesk Level 1 Support Workplace / Facilities Coordinator
Familiarity with ticketing systems
Exposure to device management tools or MDM systems is helpful (but ability to navigate with limited tech stack preferred)
The ideal candidate should be comfortable with basic troubleshooting such as: Laptop provisioning Device wipes and resets Login troubleshooting WiFi connectivity issues Printer setup and troubleshooting Monitor, dock, and headset connections Basic operating system troubleshooting Identifying when to escalate issues

Responsibilities

Support the daily operational needs of the office and coordinate across company locations.
Office supply ordering and vendor coordination
Coordinating office cleaning services and facilities support
Managing building work orders (HVAC, repairs, maintenance)
Maintaining organization of equipment storage areas
Coordinating UPS / FedEx shipments and equipment returns
Supporting onsite employee onboarding and offboarding logistics
Ensuring conference rooms are functional and technology ready
Maintaining organization and cleanliness of shared workspaces
Support laptop and device coordination in partnership with internal IT support.
Coordinating with Equipment Point-of-Contacts across offices
Maintaining equipment asset trackers and serial number accuracy
Basic laptop troubleshooting before escalating to Helpdesk
Coordinating laptop provisioning and device logistics
Ensuring new hires receive equipment on Day 1
Partnering with IT support specialist when issues escalate
Supporting basic Google Workspace and Slack administration if needed
Maintaining visibility into equipment inventory and device compliance