Workplace Operations Coordinator

Northwest Center•Seattle, WA

1d•$25 - $30

About The Position

Join Our Team as a Workplace Operations Coordinator! Are you a natural multitasker with a passion for creating seamless workplace experiences? We’re looking for a Workplace Operations Coordinator to be a key player in our Move Ambassador Program—a team that’s transforming how our people work and collaborate. In this fast-paced role, you’ll take the lead on managing Agile Locker assignments, running workspace audits, and supporting our incredible Move Ambassadors as they execute exciting move and workspace projects. Your work will directly impact how teams connect and thrive in their environments. This is more than just operations—it’s about driving efficiency, improving the workplace experience, and being the go-to expert for workspace transitions. If you're energized by variety, love problem-solving, and know your way around data systems, we want to hear from you!

Requirements

High School Diploma or GED required
Minimum 2-year customer service, real estate/facilities, operations or administrative support experience
Proficiency with Microsoft Windows, Excel, Adobe and Outlook e-mail
Working in a creative team environment
Highly organized and a great attention to fine detail
Must be able to frequently carry and lift a backpack containing a laptop and other supplies, up to 50 pounds. May need to carry supplies to other buildings.
Comfortability working in an open, unassigned workspace is required.
Ability to work at a computer for long periods (up to 8 hours per workday). It is a combination of desk and actively visiting NWC operational or client corporate buildings so the ability to move consistently within a 1.5 radius is required.
Willingness to travel independently to various worksites in the Puget Sound region.
Ability to read, write, communicate, and comprehend the English language.
Ability to see both distance and details at close range, within a few feet of the observer (with or without corrective lenses).
Ability to identify and understand the speech of another person (with or without a personal auditory hearing device).
Ability to work flexible hours including occasional nights and weekends.
This is a dog friendly environment with over 1,000 dogs on campus. Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit.

Nice To Haves

Associate or Bachelor’s degree preferred

Responsibilities

Support the assignment and data management of Amazon’s locker system requests, ensuring accuracy and efficiency in allocation.
Assist in customer lockouts, locker clear-outs, and the upload of newly installed locker banks, ensuring seamless operations.
Conduct audits covering workspace, signage, IT equipment, employee behavior, and facilities to validate employee desk location, floor plans, and related client site information.
Capture, organize, and report data related to moves, space, and facilities, providing valuable insights for decision-making and optimization.
Filter and "clean" data by reviewing computer reports, printouts, and performance indicators to ensure accuracy and reliability.
Identify, analyze, and interpret trends or patterns in complex data sets, providing actionable insights to stakeholders.
Submit updates for workspace data to accurately reflect moves or seat corrections, ensuring system information remains current and precise.
Utilize industry-specific computer programs to create, verify, and format move lists, communicating any workspace, seating, or data submission updates promptly and effectively.
Conduct on-site move verification and quality control walks to cross-reference system data with physical workspace conditions, ensuring accuracy and consistency.
Provide assistance to Move Ambassador team members in completing move milestones as required, facilitating smooth transitions and efficient operations.
Monitor email and chat systems, ensuring responses are provided within the required timeframe to deliver customer education, support, and workspace information.
Retain detailed knowledge of building amenities, workspace configurations, and related information to effectively address customer questions and troubleshoot issues.
Offer onsite and virtual support before, during, and after move projects, answering employee questions and providing guidance to facilitate smooth transitions.
Provide assistance and guidance to employees regarding their interoffice moves, ensuring a seamless and positive experience throughout the process.
Collaborate with the Move Ambassador team to ensure consistent and high-quality customer support and assistance.
Assume day-to-day responsibility for successful task completion, demonstrating the ability to work independently and out of line of sight from other team members, as needed.
Assist with new tasks, processes, or projects to support evolving team requirements, other NWC divisions, and requests from Amazon partners, demonstrating adaptability to shifting business needs.
Contribute to the Move Ambassador team development by providing job training, shadowing, and mentorship to new employees, fostering a supportive and collaborative work environment.
Work cohesively with other supporting vendors, including project management, security, facilities, and move companies, to ensure seamless coordination and execution of tasks and projects.
Maintain flexibility in working hours, including occasional nights and weekends, to accommodate move and scheduling needs effectively.

Benefits

Comprehensive Medical, Dental, Vision, Disability, and Life Insurance, effective the month after 30 days of employment
17 Accrued Paid Time Off Days Annually
Additional 10 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
Retirement 401(K) with a company match
Company-Provided Orca Pass – Unlimited use
Employment Assistance Program (EAP) via Spring Health
Mental Wellness Program including six free therapy sessions per year
Opportunity for career development with our NWC Mentorship Match program
Wellness Reimbursement Program - $25/month
Student Loan Contribution Program - $50/month
Pet Insurance Discount Program