Zscaler Support Engineer

Jobgether

4d • $73 - $76 • Remote

About The Position

This role offers an exciting opportunity to work remotely as a cloud security specialist, focusing on the implementation, management, and troubleshooting of Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) solutions. You will ensure secure network connectivity for users, optimize security policies, and resolve complex access or connectivity issues. The position provides a blend of hands-on technical work, problem-solving, and policy optimization, allowing you to make a direct impact on the security and efficiency of enterprise networks. You will collaborate with IT teams, act as a key escalation point, and maintain detailed documentation to support organizational knowledge. This role suits self-motivated individuals who enjoy dynamic technical challenges in a fully remote, independent contracting environment.

Requirements

• Minimum 2 years of experience with Zscaler and enterprise network security.
• Strong understanding of networking protocols (TCP/IP), OSI layers, VPNs, and cloud-based security frameworks (SASE/Zero Trust).
• Proficiency with network packet analysis tools, such as Wireshark.
• Familiarity with scripting or automation tools, such as Python or PowerShell, is preferred.
• Strong analytical and troubleshooting skills with the ability to resolve complex connectivity and access issues.
• Excellent communication skills to collaborate with IT teams and escalate technical problems effectively.

Nice To Haves

• Familiarity with scripting or automation tools, such as Python or PowerShell, is preferred.

Responsibilities

• Deploy, configure, and maintain Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) environments.
• Analyze network issues involving HTTP/HTTPS traffic, SSL inspection, DNS, firewalls, and authentication protocols like SAML, SCIM, and Active Directory.
• Act as a front-line or escalation resource for complex technical issues, providing guidance, debugging, and solutions.
• Monitor and tune Zscaler policies, including DLP, CASB, and threat protection, to enhance performance and security.
• Create and maintain detailed technical documentation, including SOPs, network diagrams, and root cause analyses.

Benefits

• Competitive hourly rate: $73–$76/hr (1099 or corp-to-corp).
• Fully remote work with no travel required.
• Opportunity to work on cutting-edge cloud security technologies.
• Flexible contracting arrangement with autonomy and high responsibility.
• Exposure to enterprise-level security systems and policy optimization practices.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed