Zscaler Support Engineer

Cayuse Holdings

6d • $73 - $76 • Remote

About The Position

We are seeking a Zscaler technician who is responsible for implementing, managing, and troubleshooting Zscaler's cloud security solutions, primarily ZIA (Internet Access) and ZPA (Private Access) and ensure secure network connectivity, optimize security policies, and provide technical support to resolve complex connectivity and user-access issues.

Requirements

• 2+ years of experience in Zscaler and network security
• Deep understanding of networking protocols (TCP/IP), OSI layers, VPNs, and cloud-based security models (SASE/Zero Trust).
• Proficiency with network packet analysis tools such as Wireshark.

Nice To Haves

• Familiarity with automation tools and scripting languages like Python or PowerShell.

Responsibilities

• Deploy, configure, and maintain Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) environments.
• Analyze network issues involving HTTP/HTTPS traffic, SSL inspection, DNS, firewalls, and authentication methods (SAML, SCIM, Active Directory).
• Act as a front-line or escalation point for complex technical issues, providing, and debugging solutions.
• Proactively monitor and tune Zscaler policies, including DLP, CASB, and threat protection to improve performance and security.
• Create and maintain detailed technical documentation, including SOPs, network diagrams, and root cause analyses.

What This Job Offers

• Education Level: No Education Listed