Account Manager

Orbus Software • New York, NY

9d • Hybrid

About The Position

We believe transformation doesn’t happen in a vacuum. It happens through partnership, insight, and the ability to turn complexity into confidence.
At Orbus Software, we help some of the world’s most sophisticated organizations understand their business inside and out. Our platform, OrbusInfinity, connects strategy to execution, IT to the business, and transformation goals to measurable results.
With customers spanning industries and continents, we work side by side with global enterprises, public institutions, and fast-moving innovators. Whether it is guiding a Fortune 500 through a complex merger, helping a bank streamline its architecture, or equipping a healthcare provider to move faster, we are there to ensure our customers succeed.
Account Management at Orbus is focused on long-term customer growth and commercial partnership. We work closely with Customer Success, Professional Services, and Sales to ensure customers continue to expand their use of OrbusInfinity over time. From renewal through expansion, we build durable relationships, align solutions to evolving business needs, and drive sustained revenue growth grounded in customer success.
The Opportunity
As an Account Manager at Orbus, you will own and grow a portfolio of existing US-based customers using our flagship OrbusInfinity SaaS platform. Your primary focus will be driving renewals, expansion, and repeat business by identifying opportunities where additional products and services can deliver meaningful value.
This is a commercially focused, relationship-driven role. You will build trusted partnerships with customer decision-makers, manage forecasting and pipeline activity, and collaborate closely with Customer Success to ensure adoption and value realization underpin every commercial conversation.
You will operate with a high degree of ownership across your accounts while working alongside Sales leadership, Customer Success, and Professional Services to deliver a consistent and positive customer experience.
This role is based in the United States, with a preference for candidates located on the East Coast. If based in NYC, we collaborate in the office two or three times per week.

Requirements

• 3–5 years of experience in an Account Management role within a SaaS or technology-driven environment
• Proven track record of meeting or exceeding renewal and expansion targets within existing accounts
• Strong commercial acumen with experience managing forecasts, pipelines, and account plans
• Ability to build trusted relationships with customer stakeholders and influence buying decisions
• Comfort translating technical concepts into clear business value for varied audiences
• Strong organizational skills and the ability to manage priorities independently
• Experience working cross-functionally with Customer Success, Sales, and Services teams
• Willingness to travel as needed to support customer engagements

Responsibilities

• Own the commercial relationship across a portfolio of existing customers
• Drive renewals, upsell, and cross-sell opportunities across OrbusInfinity and related services
• Develop account plans aligned to customer goals and Orbus growth objectives
• Build and maintain strong relationships with key decision-makers and stakeholders
• Work closely with Customer Success to ensure customers are realizing value and positioned for expansion
• Advise customers on additional products, solutions, and services aligned to their transformation initiatives
• Maintain accurate pipeline, forecasts, and account data in Salesforce
• Participate in regular sales and account review meetings
• Coordinate proof of concept evaluations and commercial discussions for additional offerings
• Partner with Sales leadership on strategy for key and strategic accounts
• Collaborate with Customer Success and Services to support a seamless customer journey
• Provide feedback from the field to inform product positioning and go-to-market efforts

Benefits

• Generous time off: Everyone gets at least 25 days of paid annual leave. Rest is not a reward. It is a prerequisite for high performance.
• Future-focused support: We offer retirement and insurance plans tailored by region, including health, life, and disability coverage.
• Flexibility that works: Our hybrid model gives you the best of both worlds. You’ll spend 2 to 3 days a week collaborating in our city-centre hubs in London, New York, Katowice or Sydney, with the rest of the week working where you do your best thinking.
• Support for every life stage: Whether you’re raising a family, caring for a loved one, or planning what’s next, we provide flexible schedules, paid family leave, and resources to help you balance work and life with confidence.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees