Administrative Assistant (On Site)

Morley•Saginaw, MI

9d•Onsite

About The Position

As an Administrative Assistant (Administrative Coordinator) at Morley in Saginaw, Michigan, you’ll manage inbound and outbound documentation and communications related to vehicle buybacks (Note: This is not a call center position and does not involve customer interaction) We're looking for someone who will be very thorough and pay strong attention to detail while processing important documents No automotive experience needed! We’ll train you on everything you need to know Your team is right there with you to serve as a resource This is an on-site position in Saginaw, Michigan. Being on site gives you space to connect with those around you. See what it’s like working on our campus: Friendly, casual environment Corporate office in Saginaw Township, close to shopping and restaurants Access to free on-site workout facility Perks like tickets to local events

Requirements

Be organized, able to meet deadlines
Have a positive, self-starter attitude with a solid work ethic, excellent interpersonal skills and strong attention to detail
Critical thinking skills
Able to communicate and work effectively with a team
Computer navigation and Microsoft Office skills
Able to learn new computer programs as needed
Able to work on site at our office in Saginaw, Michigan, daily
High school diploma or equivalent
One or more years of customer care experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
Able to work 8 a.m. - 5 p.m. Eastern time Monday to Friday (no nights or weekends!)
Must be able to stick to the schedule reliably

Nice To Haves

Three or more years of customer care experience

Responsibilities

Audit and set up new cases, attaching required documents
Assemble and mail packets
File and retrieve archived documents in the center
Ensure physical files are complete for assigned cases
Identify, research and resolve any issues with documents
Understand lemon law requirements regarding titling
Develop title competency in all 50 states
Work with state DMV staff and Attorneys General offices on titling
Become familiar with project operations and workflow processes
Communicate with teammates
Meet deadlines throughout the day
Report on daily activity
Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Benefits

Medical and prescription coverage
Dental and vision insurance
Paid time off
Associate wellness program with rewards for annual checkups
Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
401(k) with match
Flexible spending account (FSA)
Life insurance
Company-paid short- and long-term disability insurance
24/7 online access to doctors through Teladoc
24/7 nurse help desk
Patient advocacy with free 24/7 support for benefit questions and claims
Guidance for family, financial and estate planning (including wills)