Adoption Specialist

Animal Friends Alliance•Fort Collins, CO

14h•$18 - $18•Onsite

About The Position

The Adoption Specialist position represents Animal Friends Alliance in a professional and courteous manner and provides quality client service at all adoption locations. This position requires learning a wide range of policies and procedures and the ability to enter complete and accurate data into our computer system.

Requirements

Customer Service Skills
Availability on Saturday, Sunday, Monday REQUIRED
High school diploma or equivalent.
Two years customer service experience.
Valid Driver’s License
Sincere interest in Animal Friends Alliance’s mission & vision
Knowledge of cat and dog breed, behavior, and handling.
Knowledge of Google Suite including Gmail & Docs.

Nice To Haves

Animal Handling Skills - cats and dogs
Associates or Bachelors degree from an accredited university.
Two years customer service experience, and experience working in a shelter setting.

Responsibilities

Conducts pet adoption counseling, has a good understanding of the adoption questionnaire, adoption contract, medical history and any other paperwork that needs to be covered with clients.
Completes pet adoptions, ensuring all transaction paperwork and computer records are complete and accurate.
Provides quality in-person, online and telephone adoption support.
Educates clients on responsible animal guardianship, animal care and local ordinances.
Ensures that the morning/closing checklists are done accurately and completed as assigned.
Cleans and performs related housekeeping duties.
Takes appropriate photos and videos of adoptable animals, and creates biographies for adoptable animals.
Solicits adoptions online, in person and through other applicable means.
Works at adoption locations including off-site adoption partners, mobile adoptions, cattery adoptions and at the shelter of Animal Friends Alliance.
Completes appropriate cleaning for disease control in public areas daily, and ongoing throughout the day.
Encourages donations from clients, and assists with any donations being made whether monetary or in-kind.
Performs liaison duties as needed.
Treats animals humanely, with compassion and concern, both on and off the job, and conveys these values to others, in word and action.
Represents Animal Friends Alliance in a professional and courteous manner at all times.
Provides quality service to customers, volunteers, and staff, recognizing their individual contributions to Animal Friends Alliance. Monitors, supports, motivates and champions volunteers and their work.
Solicits monetary and in-kind donations by raising awareness of the organization's work, goals, and financial needs.
Follows all safety rules to ensure a safe work environment at all times. Takes immediate action to address any safety concerns or noncompliance issues that could put an animal, employee, volunteer, visitor, or the organization at risk.
Learns basic duties of other departments, and supports other departments and staff.
Monitors, supports, motivates and accredits volunteers and their work.
Understands and operates by Animal Friends Alliance’s core values.
Regular and timely presence onsite.