Air Import Agent

CMA CGM

About The Position

CEVA Logistics is one of the leading logistics companies globally, with over 1,500 facilities in more than 170 countries offering a complete range of contract logistics, freight forwarding, transportation and distribution management services. It offers supply chain support, along with logistics consultation, industry specific customization, global level freight management and system implementation. At CEVA, we put people first and we strive for better ways in everything we do; our culture is embodied by Boldness, Imagination, Exemplary and Excellence. With these values at the core of our business, our workplace employs 110,000 diverse, cohesive team members who hold each other accountable and encourage each other to create a safe, and inclusive work environment. YOUR ROLE As an Air Import Agent, you will coordinate the activities of the air import department to ensure a quick, courteous and efficient customer experience while maintaining a competitive cost structure for both CEVA and our clients. Keep clients informed of shipment status.

Requirements

2-3 years of relevant post-secondary education or experience.
Ability to provide exceptional customer service to clients
Excellent organization skills and be a proactive problem solver
Ability to manage own time and priorities workload to meet internal and external expectations
Must be proficient in all areas of Microsoft Office Suite
Excellent communication skills (written and verbal)
Good interpersonal and teamworking skills required

Responsibilities

Receive orders from clients and analyze their needs.
Communicate with the different stakeholders to offer superior customer service.
Suggest innovative solutions to clients.
Communicate, in a timely manner, the relevant information and issues to the immediate supervisor.
Open files for shipment and enter data in the operational system according to the ISO standards of the company.
Organize the pick-up and delivery of freight according to the booking.
Coordinate, and book air cargo space, receive bills of lading and follow up with the CEVA network to ensure that freight is shipped on the planned date.
Prepare and transmit arrival notices and appropriate documents with proof of insurance to clients and customs brokers within the specified deadline.
Update shipment files and keep clients and CEVA network updated.
Invoice clients, ensuring that all charges for services rendered are included and all costs are applied according to the agreement
All other duties as requested by the immediate supervisor.