Air & Seafreight Import Coordinator

Hellmann•Fort Lauderdale, FL

10d•$55,000 - $60,000

About The Position

Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide. For the better. Together. This position has a base compensation range of $55,000.00 to $60,000.00. In addition to this base compensation, you'll benefit from our competitive health and welfare programs, a 401(k)-retirement savings plan, opportunities for tuition assistance, and incentive compensation for eligible positions. Salary determination considers your skills, experience, job location, internal pay equity and job architecture. Hellmann Worldwide Logistics regularly reviews our pay ranges against industry standards to ensure fairness. The Airfreight & Seafreight Import Coordinator manages the transportation and compliance of an outbound shipment from pick up to customer billing, ensuring service commitments are achieved and company objectives met. The employee serves as a liaison with customers, vendors, and government agencies in all airfreight and seafreight import activities.

Requirements

Associate’s Degree (A.A.) from a two-year college or equivalent combination of education and work experience will be considered in lieu of educational requirement
High School Diploma or GED
One to three years of previous experience in freight forwarding industry preferred
Organizational skills
Time management and prioritization
Customer-focused
Adaptable / flexible to high-pressured environment
Interpersonal skills
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Email, and Internet
Proficient written and verbal communication skills in English
Ability to calculate figures and amounts such as freight rates, discounts, and other percentages

Nice To Haves

Completion of any industry related course is an asset
Proficient in world geography, shipping documentation, and Incoterms preferred

Responsibilities

Initiates the shipment processing and confirms the destination leg routing and tracking events
Sends customer pre-alerts after confirmed arrival at the final port of discharge
Ensures that all commercial documentation required for import customs clearance purposes are available and coordinates with both external and internal parties in case of discrepancies
Pays terminal charges and confirms AMS information and customs clearance status
Schedules and monitors airport transfers and request delivery to the final consignee
Contributes to implementation of department procedures to maximize productivity
Monitors, assigns, and ensures the resolution of any accounts payable issues within area of responsibility
Responsible for all shipment-level communication between Hellmann and all customers, carriers and vendors (i.e. delays, shipment status inquiries, arrival notices, billing, etc.)
Escalates all recurring carrier / vendor service issues to Supervisor
Maintains service relations with customers, carriers, vendors, and other Hellmann offices
Responsible to ensure compliance with all applicable internal and external standard operating procedures and regulatory requirements
Ensures that customer standard operating procedures (CSOPs) are developed and maintained in conjunction with Account Management and Sales
Processes shipments in compliance with company standard operating procedures, while complying with customer and regulatory requirements (i.e. Hellmann policies, OBL, Letter of Credit, Cert. of Origin…etc.)
Verifies and confirms any additional charges incurred (i.e. driver waiting time, demurrage, detention…etc.)
Promptly communicates all additional charges incurred to the customer to prevent disputed invoices
Responsible to obtain / retrieve the Arrival Notice from the carrier
Creates Broker Arrival Notice and passes to HWL Trade Services or Outside Broker within KPI
Dispatches all Hellmann arranged deliveries or communicates necessary information to carrier / consignee for all non-Hellmann arranged deliveries
Sends Customer Arrival Notice
Collaborates with Trade Services to arrange inspections, when required
Ensures carrier and CFS are paid and have all required documentation to ensure timely availability / release of freight
Enters and updates all required milestone tracking events within area of responsibility
Archives all shipment related documents
Performs other duties as assigned