AP Payments Specialist

Restaurant365•Irvine, CA

3d•$34 - $47•Remote

About The Position

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365âs culture is focused on empowering team members to produce top-notch results while elevating their skills. Weâre constantly evolving and improving to make sure we are and always will be âBest in Classâ ... and we want that for you too! Restaurant365 is seeking an AP Payments Specialist to support the operational execution of vendor payments and vendor onboarding for the Restaurant365 AP Payments platform. This role is responsible for both AP payment fulfillment and vendor enablement activities, ensuring that vendor payments are processed accurately while also supporting the expansion of Restaurant365âs electronic vendor payment network. The AP Payments Specialist will work closely with restaurant operators, vendors, and internal teams to ensure vendors are successfully enrolled in electronic payments and that payments are processed accurately, securely, and on time. This role partners with Banking Operations, Payments Risk & Compliance, Customer Success, and Product teams to support the reliability and growth of Restaurant365âs AP Payments ecosystem.

Requirements

2-4 years of experience in accounts payment operations, payments operations, or financial operations
Familiarity with accounts payment processes and vendor payment workflows
Strong attention to detail and ability to manage high-volume transactional work
Strong organization and problem-solving skills
Ability to communicate effectively with both vendors and internal teams
Ability to responsibly manage confidential financial data and personally identifiable information (PII) while adhering to company data security and privacy policies

Responsibilities

Support the AP Payments Fulfillment team responsible for customer onboarding, training, and escalation resolution.
Support the full lifecycle of fulfillment, ensuring timeliness, accuracy, and compliance with internal controls.
Utilize and execute automated onboarding workflows to improve time-to-value and customer satisfaction.
Support the onboarding of vendors to R365 electronic payment network
Contact vendors to facilitate enrollment in ACH and virtual card payment options
Collect and verify vendor payment information including banking details and payment preferences
Ensure vendor profiles are accurately configured within the AP Payments platform
Educate vendors on payment options, remittance details, and payment processes
Respond to vendor and customer inquiries related to payment status, payment methods, and remittance information
Assist in resolving vendor payment issues such as incorrect payment information or payment delivery questions
Work closely with Customer Success teams to ensure a positive payment experience for restaurant operators and vendors
Track daily vendor payment activity to ensure accuracy and successful payment execution
Maintain documentation and operational records related to payment processing and vendor onboarding
Support internal reporting related to vendor enrollment activity, electronic payment adoption, and payment processing volumes
Safeguard confidential financial data and personally identifiable information (PII) encountered during daily payment processing in accordance with company data security policies and internal controls.
Follow established procedures to ensure vendor payment information is validated prior to payment processing
Identify and escalate potential fraud indicators or suspicious vendor payment requests
Partner with Payments Risk Manager when payment issues or concerns arise