Assistant Conference Director

Ymca Of The Rockies • Estes Park, CO

11d

About The Position

This position supports the work of the YMCA of the Rockies, Estes Park Center, which operates a mission-based family and group conference and retreat center serving more than 150,000 guests annually. The Assistant Conference Director is primarily responsible for assisting the Conference Director in all aspects of staff management & quality assurance to uphold established product and hospitality standards delivered to conference groups, family reunions, and weddings. OUR MISSION AND CULTURE: We firmly believe in our mission of putting Christian principles into practice through programs, staff, and facilities in an environment that builds a healthy spirit, mind, and body for all. The YMCA of the Rockies staff are key players in helping cultivate an environment of healthy living, youth development, and community impact on our breathtaking properties outside Rocky Mountain National Park. This is a place where nature inspires, and staff lead with heart. We are committed to being welcoming to all people and to making a difference in the lives of our members, guests, and staff. The work of each staff member matters. We count on our staff to provide extraordinary mission-based experiences for our guests and for each other.

Requirements

• A bachelor’s degree is preferred, plus at least three years of experience in conference-related services.

Nice To Haves

• Has skill and interest in contemporary conference best practices and public relations is desirable.

Responsibilities

• Assists the Conference Director in establishing efficient department processes.
• Possesses solid supervisory skills to effectively manage & train a diverse staff.
• Creates staff schedule and assists with Time Management as needed.
• Assists groups requiring special lodging and/or billing requests.
• Assists Conference Director with staff issues and disciplinary action, holding staff accountable to uphold performance & hospitality standards established.
• Works with most of the large groups from initial contact through all planning before and during the conference, and until the final bill has been paid.
• Assist in managing the project room in preparation for arriving groups.
• Must be available to work evenings and holidays.
• Will be required to work weekends.
• Assist in training other coordinators and seasonal staff.
• Fills in as necessary in the Conference Director's absence.
• Be able to speak and write English
• Possess a valid, USA state-issued driver’s license, an acceptable driving record, and comply with YMCA driving rules to be approved to operate YMCA vehicles
• Manages for maximum guest and association advantage, approximately seventy-five meeting rooms used by conference groups
• Troubleshoots and resolves problems that arise with conferences and family reunions to ensure a successful stay at the Estes Park Center.
• Provides quality control checks of paperwork, keys, and meal tickets for arriving groups.
• Provides quality control checks of group logistics before arrival to ensure accuracy of lodging, meeting room & meal details.
• Ensures timely, accurate, and understandable preparation of final bills for each
• Assigns groups to Conference Coordinators.
• Attends meetings and orientation presentations in the absence of the Conference Director.
• Possesses exceptional interpersonal skills required to work with group leaders, conference delegates, and department managers.
• Strong organizational skills to coordinate the needs of many separate groups on the grounds at any given time.
• Ability to manage multiple priorities simultaneously and see them through to completion
• Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility, and Faith in all functions.
• Uphold the YMCA of the Rockies’ Mission, policies, and programs.
• Possess and demonstrate excellent customer service skills, for example, friendly, personable, helpful, patient, and professional.
• Support the YMCA of the Rockies’ safety program.
• Promote safe work practices and a safe environment for guests, members, and staff.
• Promote a cooperative, positive, and flexible atmosphere while working with others in a diverse community.
• Attend required abuse of risk management training and report suspicious or inappropriate behaviors and policy violations.
• Commitment to diversity, equity, inclusion, and antiracism is required.
• Support organizational environmental sustainability goals through regular and effective collaboration and communication with sustainability leadership.
• Must meet acceptable criminal background check standards.
• The employee needs to be able to lift, carry, and set up tables, various objects, including but not limited to tables, chairs, and stage pieces, when assisting the Conference Setup & Support department
• Be able to bend, stoop, kneel, vacuum, walk, and scrub using a variety of cleaning chemicals.
• The employee needs sufficient strength, agility, and mobility to perform essential functions and to supervise activities in a wide variety of indoor and outdoor locations
• The employee must be able to regularly lift to 60 pounds and move up to 150 pounds
• The noise level in the work environment is usually moderate, but employees must communicate any hearing concerns, as this department works side by side with the Audio/Visual department.
• Possess stamina to work in the work environment described herein

Benefits

• Health, dental, and life insurance
• Generous PTO/Vacation
• Participation in YMCA Retirement Fund (an additional 12% contribution by YMCA after 2 years of employment)
• Employer-owned rental housing may be available nearby - Contact Human Resources for more information.
• YMCA of the Rockies membership
• Discounted childcare, summer day camp, and summer overnight camp
• Discounted nights at YMCA of the Rockies lodges for friends & family
• Ski passes to nearby resorts
• Free or discounted gear rentals for outdoor adventures

What This Job Offers

• Job Type: Full-time
• Career Level: Director