Assistant Groups and Events Manager

HIGH HAMPTON•Cashiers, NC

1d•Onsite

About The Position

The Assistant Groups and Events Manager will be responsible for obtaining, organizing, and overseeing groups such as weddings, corporate retreats, leisure groups, incentive groups and on-property functions. The ideal candidate is highly organized, with a hospitality mind-set and possesses the skills to perform the essential job responsibilities below. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Acts as a primary contact for all assigned corporate and leisure group planners as assigned to you by Groups and Events Manager. Coordinate assigned group details including room blocks, activities, meals, meetings & special requests Review and approve final bills prior to mailing out to assigned clients. Produce, update, and maintain resumes, rooming lists, transportation manifests and activity lists Communicate group requirements to all operational staff Conduct weekly Resume meetings to ensure all departments are aware of group activities and requests Greet groups upon arrival and act as primary contact throughout their stay Posts deposits and payments Research final bills and provides backups for disputed items Sell group activities and special services Maintain group policy and information manual Handle telephone solicitation & personal sales calls to potential customers and repeat group planners Conduct site inspections. Book and confirm all departments involved with the site tour Block requested meeting spaces for both team meetings and group meetings Promote High Hampton as a meeting destination and wedding destination through trade shows and sales calls Must comply with all company policies and procedures. To perform the essential functions of this position, regular and consistent attendance is required. Must be able to work well with other Team Members, Managers and interact with our guests.

Requirements

College degree or equivalent experience in group sales or service required
Hospitality industry experience required
Excellent verbal and written communication skills
Ability to positively and enthusiastically present and “sell” High Hampton as a meeting destination and provide exceptional group service
Basic mathematical skills required for reporting, statistics and budgets
Must be able to make good judgment calls in regards to sales and customer requests
Must be able to accomplish tasks in a timely manner and handle constant interruptions
50% computer and phone work
50% on site with groups during conferences/events
Must be familiar with Microsoft Windows, Word, Excel, Powerpoint, Outlook

Nice To Haves

Experience with hospitality software preferred
Must be able to safely operate a company vehicle or golf cart

Responsibilities

Acts as a primary contact for all assigned corporate and leisure group planners as assigned to you by Groups and Events Manager.
Coordinate assigned group details including room blocks, activities, meals, meetings & special requests
Review and approve final bills prior to mailing out to assigned clients.
Produce, update, and maintain resumes, rooming lists, transportation manifests and activity lists
Communicate group requirements to all operational staff
Conduct weekly Resume meetings to ensure all departments are aware of group activities and requests
Greet groups upon arrival and act as primary contact throughout their stay
Posts deposits and payments
Research final bills and provides backups for disputed items
Sell group activities and special services
Maintain group policy and information manual
Handle telephone solicitation & personal sales calls to potential customers and repeat group planners
Conduct site inspections.
Book and confirm all departments involved with the site tour
Block requested meeting spaces for both team meetings and group meetings
Promote High Hampton as a meeting destination and wedding destination through trade shows and sales calls
Must comply with all company policies and procedures.
To perform the essential functions of this position, regular and consistent attendance is required.
Must be able to work well with other Team Members, Managers and interact with our guests.