Assistant Manager of Implementation Services

Corpay•Richmond, VA

10h•Hybrid

About The Position

What We Need Corpay is seeking a detail‑oriented, customer‑focused Assistant Manager of Implementation Services to support the leadership and daily operations of our Corporate Payments Implementation team. This role will assist in overseeing the customer onboarding process, ensuring smooth coordination across internal teams, and supporting the successful deployment of our AP solutions. The Assistant Manager will work closely with Implementation Managers, project teams, and cross‑functional partners to drive process consistency, maintain customer satisfaction, and ensure operational excellence. This position requires strong communication skills, a solid understanding of implementation workflows, and the ability to support team members through problem solving, coaching, and day‑to‑day guidance. Domestic US travel may be required. This role reports to the Manager of Full AP Implementations.How We Work As an Assistant Manager of Implementation Services, you will be expected to work in a Hybrid, or Remote environment. Corpay will support your success through: Assigned workspace in Brentwood, TN or Richmond, VA office Company‑issued equipment Formal Hands-on training Monthly home internet stipend

Requirements

Bachelor’s Degree in Business, Communications, or related field, or equivalent experience
4 years of experience in customer onboarding, account management, project coordination, or a related operations role
Experience working with CRM tools (Salesforce preferred) and project management software (e.g., Wrike)
Strong problem‑solving skills with a proactive and customer‑focused mindset
Excellent written and verbal communication abilities
Ability to support and influence others through coaching, feedback, and positive collaboration
Strong proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)
Travel Flexibility: Domestic travel may be required

Responsibilities

Team Support & Development: Provide day‑to‑day guidance, coaching, and operational support to Project Managers. Assist in onboarding, training, and supporting new team members. Help monitor team performance, identify gaps, and escalate performance concerns as needed. Support delegation of tasks and ensure consistent execution of implementation best practices.
Operational Workflow & Process Improvement: Assist in managing and optimizing the customer onboarding workflow to ensure accuracy, efficiency, and timely delivery. Document and update process steps, tools, SOPs, and training materials. Identify operational bottlenecks and recommend improvements for scalability and productivity. Support leadership with implementing short‑ and long‑term process enhancements.
Customer Experience & Success: Partner with Project Managers to ensure customers receive a seamless onboarding experience. Help oversee smooth internal and external handoffs across Sales, Engineering, Support, and Customer Success. Support issue resolution by coordinating resources, escalating blockers, and ensuring customers receive timely follow‑up. Promote a proactive, customer‑centric approach to onboarding and product adoption.
Cross‑Functional Collaboration: Coordinate with Engineering, Operations, and other internal teams to support project success and customer timelines. Assist in communicating product updates, process changes, or system enhancements to the Implementation team. Partner with Sales to ensure accurate handoffs and consistent customer expectations. Build strong working relationships across the business.
Analytics & Reporting: Assist with reviewing team metrics, onboarding reports, and customer activity dashboards. Help prepare reporting for leadership, including performance metrics and trend analysis. Support Salesforce data integrity by reviewing entries, assisting with report creation, and monitoring usage. Collaborate with Sales Operations on metrics and documentation.